TIGER RAMESH
CEO
CSS Corp

Trends and Challenges
The global CIOs are facing many challenges in the present world. Disruptions force you to adapt and if you don’t, then you run the risk of being left behind. When technology disruptions take place, it impacts business a lot. For example: disruption in mobile space (mobility); with smart phones and tablets coming in markets and wireless data infrastructure becoming robust there is a huge proliferation of these devices. We have a need to stay connected.

As more and more businesses are becoming completely technology dependent, CIOs are seeing decision making and control moving towards business unit leaders. Traditional CIOs will be responsible for organization’s IT traffic, including Information System. More business unit leaders are taking decisions on what should be the IT architecture that supports their business goals. For instance, a marketing organization decides digital communications concept and strategy for a company, while in the past it was decided by the
CIO. Similarly HR leaders know what outcome they want from an IT system and therefore they have a say as to what kind of investment should go in IT.

Virtualization is another aspect.
Virtualization is an area where disruption is taking place, driven by both public cloud operators as well as the private cloud. Cloud as an area is driving virtualization and helps stretching of IT budgets to get the maximum out of it.

Analytics: It is Big Data everywhere. How do you analyze information? The volumes of data organizations are handling right now are more than 100 fold higher than what they used to be a decade ago. The amount of data has gone up multifold. Social media is another area driving a huge impact on businesses. From customer opinion to business opportunity, it spreads virally because of the impact social media has. At the same time social media can be used effectively to build a brand and to reach out to a larger audience.

Security paradigm
All these disruptions mentioned above are opening up newer challenges. For example, with the proliferation of mobile devices, most employees bring smart phones and tablets to the office and connect on the wi-fi, so what happens to organizational data security? Today many companies have the policy of BYOD (Bring Your Own Device) implemented. But with BYOD can one optimize IT investments and also make employees more productive? Withbusinessesmovingto increasingly mobile platforms, the need for a comprehensive security
policy becomes paramount.

How CSS Corp is successful in improving operational efficiency of customers?
1. By mobile enabling business applications, and enhancing employee productivity.
2. Virtualization of Application and Infrastructure Reducing CAPEX and opening up areas to drive internal efficienciesandprocess enhancements.

Analytics: We have been able to synchronise data from across millions of technology support instances to be able to create insights that allow our customers calibrate their process and systems and increase process efficiencies.
CSS Corp has remained focused on technology support and has been able to adapt to fast pace changes in this field. It has aligned itself to disruptions that have happened in the market place, which not many companies can do.

“Our DNA is all about technology,” said TG Ramesh.

This is very evident in case of CSS Corp as many believe in the solutions they provide. A customer of CSS Corp was quoted saying “To any organization considering the criteria of cost, strict timetable and need for high quality resources, we would unhesitatingly recommend CSS Corp as a vendor of first choice.”