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Bill Schimikowski

VP, Customer Experience , Fidelity Investments

Bill Schimikowski is the Vice President of Customer Experience at Fidelity Investments. He graduated from Bryant University with dual degrees in Marketing and a Finance. In 1998, he joined Fidelity’s Workplace Investing division and held multiple positions in Product Management and Development. He also spent 5+ years in the online space managing parts of Fidelity.com and managing large cross-company strategic initiatives. In 2012, he joined the Customer Experience team so he could apply his passion for creating flawless experiences to various channels within Fidelity. In his current role, he manages a team that is focused on developing CX infrastructure and culture to deliver on Fidelity’s vision of providing the best customer experience in the industry.

Latest from Bill Schimikowski

I recently visited a regional hardware store and received an amazing customer experience. Unsure of the layout of the store, I flagged down an associate asking for help in locating a $10 replacement part for some lawn care equipment. Instead of just telling me which aisle it was located in, he asked me to follow him so he could show me exactly where it was. When we got...