Laserfiche: “Doing More with Less” Just Got Easier
At their root, government organizations function as information brokers. When information is properly managed—when it is accessible to the right people at the right times—everything within government organizations runs more smoothly. Staff members work faster, citizens are happier and costs go down.
So how can government organizations manage their information more effectively?
More than 5,000 local government entities in the US use Laserfiche enterprise content management (ECM) software to improve their approach to information management, including half of the Center for Digital Government’s list of ‘Top Digital Cities and Counties’.
Available as both a Web-based and a desktop solution, Laserfiche ECM systems include: Records management automation that lowers the cost of compliance; Powerful, DoD 5015.2-certified security features that protect confidential information; Robust document management functionality that eliminates the need for paper files; Workflow functionality that enables organizations to automate standard business processes and Windows-like interface that minimizes user training and improves productivity right away.
Loudoun County, VA, used Laserfiche to cope with a population spike (84% growth over 10 years!) that led to a disproportionate increase in citizen demands. For example, county caseloads doubled while staffing levels stayed the same.
Today, 1,500 employees across 21 departments within the Loudoun County government use Laserfiche to secure and manage their information and to automate processes such as accounts payable, payroll, case management, property assessment appeals, and records management. In the year after implementing this system, the county saved $240,000 and was able to achieve better service delivery due to better information access and sharing.
Of course, when taking this kind of enterprise approach, usability is extremely important. Some ECM vendors make their money selling complex software that requires heavy investment in professional services. This leads to: Unpredictable costs for adding or changing system functionality, Limited effectiveness due to bottlenecks in expert availability and Lack of user acceptance because the software is hard to use.
In fact, one Laserfiche customer switched from a legacy ECM system to Laserfiche because the cost of changing a template field on one of the customer’s forms would have cost $20,000 with the old vendor! With Laserfiche, the customer was able to change the template field himself, at no extra cost. Government organizations that, like Loudoun County, are looking for a cost-effective and user-friendly ECM system should look no further than the recent Info-Tech Research Group’s report on ECM, which named Laserfiche a Champion and noted that it offers the most ‘bang for your buck’ in terms of features, usability and stability.
As Laserfiche continues to refine its product, its enthusiastic user community provides a source of strategic inspiration for what’s next. In fact, Laserfiche’s newest project—a social/collaborative module that allows organizations to build communities of practice around technology projects—was motivated by user requests. This new module will allow government organizations to harness the power of social media while maintaining control of the conversation. By crowd sourcing institutional and citizen knowledge, governments will be better able to create a record around decision making.
By Elizabeth Hackenson, CIO, AES Corporation
By Dr. Frank A. Morelli DPS, SVP Global Business Processes,...
By Rob Thomas, VP-Product Development, Big Data and...
By Radhika Venkatraman, SVP - CIO, Network & Technology,...
By Brian Burke, CEO, Smashing Ideas
By Anne Legg, VP - Strategic Marketing, Credit Union...
By Melissa Scheppele, CIO, Ascend Performance Materials
By Nuria Simo, CIO, Inter-American Development Bank
By Jenny Watson, VP-Digital Marketing & Direct, AutoNation
By Kevin Reilly, CIO, Eby-Brown Company, LLC
By David L. Stevens, CIO, Maricopa County
By George Hines, CIO, Massage Envy
By Paul Zikopoulos, VP, Competitive & Product Strategy,...
By Zoher Karu, Vice President and Chief Data Officer, eBay
By Shawn Paskevic, CIO, NEBCO, Inc
By Todd Simpson, CIO, FDA
By Alexander Popowycz, CIO, Health First
By Alex Choy, EVP of R and D and CIO, Change Healthcare
By Dave Hudson, CIO, Veritiv Corporation [NYSE: VRTV]
By Andy Jurczyk, CIO, Seyfarth Shaw LLP