Boosting Productivity through Mobile Unified Communications

By CIOReview | Wednesday, October 5, 2016
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Currently, the organizations’ deliberation for investing in mobile Unified Communications and Collaboration solutions is on the rise drastically, as the benefit attached with it supports its adoption. “Being connected” is a term which is expansively used across the realms of technology to ensure seamless results of certain technological processes. Be it mobile devices, remote devices, on-board devices or any bit of information on these devices, everything needs to be connected to amplify the productivity of today’s enterprises ‘Always-connected’ and ‘Always-collaborative’ environment is becoming a prominent phenomenon and organizations are seeking to incorporate it extensively. Irrespective of size, organizations are in quest of innovation and value by enabling workforce to connect and collaborate at the right time, inside and outside the business.

According to a recent survey conducted by IDG enterprises, “Unified Communications & Collaboration will see a surge of adoption in the next 3 years. 56 percent of enterprises and 66 percent of SMB organizations plan to implement or upgrade UC&C solutions within 2016. Also, Unified communications and collaboration budgets will increase by 9 percent in 2016.” This association of mobility with communication would further power the productivity of employees by fundamentally changing the way the workforce communicate and collaborate. Enterprise CIO’s need to address the issues of workforce mobility, the broad impact and advantages of IT applications, BYOD, and business globalization While focusing on cost reduction at the same time.

 

High-quality business telephony with voice, video calling over multiple networks can be achieved through seamless mobile unified communication solution. In addition, Business Messaging is aligned with consumer-developed messaging for global reach. Conferencing and collaboration including standards-based high definition video conferencing embedded into their Unified Communications and Collaboration (UC&C) solutions help employees in an enterprise to carry out projects and presentation remotely. Better collaboration among employees can be achieved by sharing documents and interactions over the social media. Social media websites like Facebook, Twitter, and LinkedIn have responsive apps and websites, which help in enhancing the connection within the organizations. Enterprises need to integrate the social media tools into their existing UC tools with clearly defined user policies.

Furthermore, cloud services should be adopted by the CIOs’ to enhance their Unified communication strategy. Cloud provides an easy, scalable, sustainable, and affordable storage and compute platform that companies can leverage without having to rely on expertise or abundant network resources. Cloud helps an organization to control their complex UCC infrastructure by easing the struggles of constituting huge projects and resources in implementation of unified communication solutions.  

The survey conducted by IDG enterprises also revealed that by 2017, organizations would move their UC&C model to hybrid and cloud-based environments, with enterprise organizations leading the change. From global companies to Small and medium companies, businesses are looking forward to integrate Unified Communications solutions to step up the pedestal in terms of connectivity in the organization.

Companies such as Cisco Systems, Inc., Avaya, Microsoft, IBM, Alcatel-Lucent, Unify GmbH & Co. KG, NEC, Genband, Ericsson, and Mitel (Aastra) offer innovative mobile UC & C solutions and services to enterprises and SMBs. With evolution,  mobile Unified Communications is can be expected to continue leveraging mobile UC & C players to present more pioneering solutions with HD conferences and presentations as major constituents for facilitating engaging collaborative experience.