Evolve IP Enhances Communications Systems for NEST

By CIOReview | Thursday, April 28, 2016
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Tim Allen, CSO , Evolve IP

WAYNE, PA: Evolve IP, the cloud service company has recently announced that NEST, a construction and facilities management budget company has enhanced its customer service functions through its solutions. NEST’s by hosting its communications systems on the Evolve’s cloud, is now able to handle its functions at an advanced level with no call drops or a delay.

“I had a vision of 100 percent uptime for NEST, and Evolve IP’s cloud services have delivered,” says Chiappine, Call Center Manager of NEST. “Though many vendors promised seamless business continuity, it was Evolve IP’s unified cloud platform that truly impressed me. We deployed both their cloud-based IP phone system and hosted call center as a completely integrated solution that enabled us to streamline operations across multi-locations as well as to support associates working remotely. The transition to Evolve IP produced immediate benefits for NEST.”

Upon deploying Evolve IP’s product, NEST experienced a shoot up on productivity from their associates with providing facilities to work to remotely too. To provide better services to its customers, NEST associates rope in different independent service providers (ISPs) for issues and the company handles all of the strategic tasks by providing estimate via administration and invoicing. Evolve IP helps the organization to deliver a dependable and enhanced communications system and achieve the real time work-flow.

Evolve IP provides cloud services to almost all the industries which include banking, technology, retail, legal, insurance and travel. Their services include unified communications, virtual desktops, call center, virtual servers, and disaster recovery. In an instance Evolve IP helped Leaf Financial in recovering their data in no time. With the help of Evolve IP’s solution the customers can save man hours and system downtime with its point and click feature. In the same way NEST with the help of Evolve IP’s cloud solution they were able to route customer calls instantly, employees were able to work remotely and the network stayed fully connected while other business went down.