Ways to Empower Mobile Workforce
The majority of enterprises today are striving to augment worker productivity through mobility. Most often, they fail to achieve the desired results owing to their lack of understanding regarding what mobile workers actually need. Before jumping to conclusion and looking for a solution, organizations should first consider mobile empowerment as a translation of a worker-to-business relationship. Having done that, they can proceed to develop new approaches that comply with mobility. Ultimately, these new methodologies should be converted into specialized mobile applications. By leveraging these measures, enterprises can revamp their architectural model, on the whole.
In recent times, mobile fusion applications are crowding the business scene as they empower mobile workers while in action. In this respect, determining mobile worker context is of paramount significance. For instance, if a prospect calls in, there are a whole lot of queries that the call center worker must take into account—what is the prospect actually looking for, has he/she contacted any call center agent previously, did they leave a comment about their interaction, are they accustomed to using message boards or other forms of information gathering, have they received any prior feedback from other customers via online help, and the list goes on.
Apart from this, the worker must be aware of the location of the customer so as to find out if there are salespeople close by and assess their potentiality based on customer feedbacks. Moreover, the mobile worker also needs to determine whether to stay put for the right sales executive or take action instantly. This is where mobile fusion application comes into play. It assembles the data and estimates it on the basis of certain policies so that it coheres to the activity that the worker is in progress with.
It is advisable that the data is placed hierarchically and compiled into an inventory that is easy for the worker to navigate. However, it is likely that some applications might involve detailed structuring owing to specific orchestration requirements. At this point, software projects that develop tools to fuse information resources come to the fore. Subsequently, they merge with existing applications alongside social and location APIs to build information channels that are eventually fused to empower mobile workers.
Having said so, it is crucial that each information resource is verified on an individual basis. This is to ensure that each component of data is aligned with the application interfaces developed previously. Any operation that incorporates the application components based on those interfaces is practicable for sure. Thus, mobile workers can readily customize their own information views.
As is known, the majority of data used in fusion applications are highly confidential, including the location of the mobile workers as well as salespeople. To sustain a well-defined regulatory mechanism, enterprises often rely on a framework for monitoring and auditing compliance. By doing so, they can quickly detect gaps in compliance and formulate policies to eliminate them and thereby safeguard vital information.
Most importantly, one must not forget that fusion applications are closely knit into mobile worker behavior. The slightest glitch during the process of application update might lead to the complete disruption of a business. This is possible even in circumstances when operations are running without interruption. With applications tightly coupled with operating practices, such outcomes are nothing to be surprised about. To this end, most enterprises construct ALM frameworks tailor-made to suit their own mobile fusion applications that are meant to protect operational processes.
Takeaways for a Better Mobile UX
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
By Laura Cruz, Global CIO, MDC Partners
By Robert Lewis, SVP & CIO, Assurant, Inc.
By Sterling Green, VP-Business Intelligence Center of...
By Greg Morrison, SVP & CIO, Cox Enterprises
By Fari Ebrahimi, SVP & CIO, Avaya
By Warren Perlman, CIO, Ceridian
By Vickie Smith, CIO, Helena Chemical Company
By Michael Canavan, VP-Enterprise Engineering, Kaspersky Lab...
By Kelly MacPherson, CIO, Burger King Worldwide
By Diomedes Kastanis, VP, Head of IT BUSS, Ericsson
By Bill Dow, SVP and General Manager of Business Solutions,...
By David Sliter, VP and GM of Communications and Media and...
By Chris Westlake, VP & GM of Service,RK
By Jim DuBois, Corporate Vice President and CIO, Microsoft...
By Bhusan Chand, Vice President and Head of Practice,...
By Don Scheibenreif, VP-Distinguished Analyst, Gartner...
By Steve Betts, CIO, Health Care Service Corporation
By Scott Craig, Vice President of Product Marketing, Lexmark...
By Mike Walters, VP, FLIR