You may wish to click on the digital magazine above to access the content of last year's special edition of Contact Center Technology.
As the business world transitions from being ‘business-centric’ to ‘customer-centric’, the entire focus is beamed on aspirations and expectations of the customers. Aware of this paradigm shift, businesses across the globe are implementing technology tailored around the needs of the customer by focusing on several key areas. Contact Center is one such area where businesses can win the customer and build on their brand loyalty.
Technologies such as Social Networking, Big Data, and Cloud have restructured the technology world. Customers now have access to several channels to interact with rest of the world and voice their opinion. Businesses today face an uphill task in managing customer experience across multiple channels. Driving operational efficiency at reduced cost, developing agent skill-set, as well as transition to cloud-based contact center are some of the other challenges faced by the contact centers of businesses worldwide. There are several vendors providing innovative Contact Center technology solutions for the growth of businesses.
In order to help businesses navigate the contact center landscape, CIO Review is coming up with annual special edition on 20 Most Promising Contact Center Technology Solution Providers 2015.
A distinguished panel comprising of CEOs, CIOs, VCs, analysts including CIO Review editorial board will decide the “20 Most Promising Contact Center Technology Solution Providers 2015” in the U.S., listing the best vendors and consultants who provide key technology solutions and services related to Contact Center technology.
Some of the CXOs who contributed articles in last year's special edition of Contact Center Technology include:
Rob Maynard, IT Architect, Cisco
Darren Wesemann, SVP, CTO, and Chief Product Officer, Connexion Point
Matt Rocco, President and COO, Etech Global Services
Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
We invite you to nominate companies, which you think are at the forefront of tackling technological challenges in terms of solutions and services around the Contact Center technology.
Thank you for your interest to be featured in Automotive. We will review your submission and get back to you shortly.
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