AppTier: Managing Content Through Livelink Implementation

Apptier: Managing Content Through Livelink Implementation

Peter Fucarino’s expertise in the management of documents, content, business intelligence and process redesign initiatives were instrumental in starting AppTier in 2001. “Our philosophy blends business acumen with expertise in technology. We believe the business solution leads the initiative, the solution platform is the enabler, and the business process is complemented by workflow, not the other way around,” says Fucarino, Founder,AppTier.

Mb>"AppTier offers ECM consulting, managed services and hosted applications".

Headquartered in Denver, CO, AppTier is a solution and services provider for Enterprise Content Management (ECM). As a vital implementation partner, AppTier offers ECM consulting, managed services and hosted applications.

AppTier provides consulting services in support of the full implementation lifecycle of an Enterprise Content Management (ECM) solution. From strategy to post-implementation support, AppTier’s ECM solution experts have provided several global and enterprise implementations of the OpenText Content Server ECM platform in multiple languages and industries. The AppTier advantage extends to program management, business analysis, validation expertise, organizational change management, training and support and alliance with software vendors.

Managed services from AppTier provide system support, proactive maintenance and administration for the organization’s Open Text ECM solution to ensure that the solution meets the customer’s business needs.

"Apptier offers ECM consulting, managed services and hosted applications"

The program includes a monitored support line, a tracking support site and access to AppTier’s skilled professionals to assure system availability and proactive monitoring of the customer’s OpenText solution.

AppTier hosting provides the assurance of an established, maintained solution based on OpenText Content Server system architecture, taxonomy and workflow processes developed from proven deployments in the life sciences industry. AppTier’s managed services offering coupled with OpenText Content Server ECM platform’s security and easy access provides a turnkey solution for all ECM needs. AppTier has served thousands of users in a variety of industries to deploy Content Server ECM solutions for global and enterprise implementations.

The company’s client roster includes national and global organizations across several industries such as Onyx Pharmaceuticals, Inc. to Fender Musical Instruments.A large pharmaceutical organization based in California wanted to migrate from a paper based work process to a digital process. AppTier enabled the organization to shift to OpenText and took care of the initial strategy, implementation, eployment, testing, and employee training.

“I think their work ethic is second to none. They really do have a ‘We’re going to let this thing done on time’ attitude,” says the company’s Senior Director, Enterprise Program Management.The company has forged effective partnerships with OpenText, Microsoft, Adlib, ResonateKT and Kofax. AppTier utilizes proprietary techniques and methodologies to avoid customizations and leverages the “out-of-box” solution to mitigate implementation costs and ownership costs. The seamless upgrade methodology and support service adopted by AppTier maximize the return on investment of the ECM solution.

Sourcing Line, a Washington, D.C.-based research firm focused on IT services has featured AppTier among the most capable consultants for customizing and managing OpenText ECM systems.

Not resting on these laurels, the company plans to expand in resources and open offices in other Western Region locations.