In the competitive retail sector, Jenkins highlights technological innovations and customer experiences across multiple channels as the keys to success. “The complex task here is to integrate the functions and systems required to form a singular customer view and communication strategy,” says Jenkins. e3 Retail helps their clients solve these tasks by providing retail IT solutions, systems architecture, industry consulting, and innovative data solutions.
Throwing light on the current market scenario, Jenkins feels that retailers are under increasing pressure to maintain compliance and mitigate risks throughout their organization. “To overcome these, we provide invaluable insights for risk assessments, regulatory compliance reviews, industry compliance, and security lifecycle management,” adds Jenkins. The company also has a strong technology-consulting team to help retailers analyze new technologies and security landscape along with improving customer service. “As specialists in this space, our clients value our skilled team for providing exactly what they want,” he emphasizes.
With e3’s ADVANTAGe suite, the shopping experience is consistent and seamless with a quick ROI
In 2008, American Kiosk Management (AKM) selected e3 Retail as their technology partner for a modern POS solution that could handle every aspect of their business. e3’s solutions enabled AKM to make smart decisions, to increase sales, and deliver an exceptional customer experience. In addition, the management also saw an increase in customer loyalty, and the solution integrated seamlessly with TouchPoint POS, a scalable software solution that provides timely information.
As for the future, e3 will continue its focus on innovating new technologies to maximize ROI and increase their customer’s competitive edge. “The key to customer satisfaction is anticipating the market demand, while providing them innovative solutions with a distinct competitive advantage,” says Jenkins. The company is on a mission to create an environment to retain long-term relationships with both their customers and employees. “Our team has been working with Tier 1 retailers who have complex customization and interface requirements, with a large number of installations and high volume environments. With this knowledge and experience, we want to remain as the technology leader in this space,” Jenkins concludes.