Five9 Virtual Contact Center Supports 125000 Active Students Services for an Online Education Firm

By CIOReview | Monday, April 18, 2016

Salesforce, Oracle, Microsoft, NetSuite, and ZendeskSAN RAMON, CA – Five9 has  recently been chosen by a renowned online education provider has executed its Virtual Contact center (VCC) for balancing the huge pressure of contact center that arises while managing the student support services.  Five9 Virtual Contact Center led the online education firm to support 125000 active students through continuous guidance on their student support services.

“The Five9 solutions, which are reliable and secure, help organizations like this, provide better services to their customers. At Five9 we take pride in delivering strong, yet easy to implement integrations with all of our partners”, says Mike Burkland, President and CEO, Five9.

Five 9 delivers cloud centric contact center software for educational activities such as admissions, student care, financial services, and its recent deployment of Oracle Service Cloud streamlines customer support services globally. Previously contact centers faced several difficulties while integrating the legacy contact center infrastructure with Oracle. Five9’s product suite corresponded to that with a Virtual Contact center that includes oracle service cloud integration, comprehensive WFO and analytics and rapid deployment. Additionally, customers can implement the Five9 suite for inbound IVR/ACD calls, outbound campaign dialing, as well as Five9 Workforce Optimization (WFO) which is authorized by NICE.

The advantages of Five9 solutions can be attributed to the extreme successes of customers in the sales, marketing, and telemarketing area, including customer services, outsourcers and collections procedures. It delivers an end-to-end solution through a collaborative approach that allows customers to expand their existing services by managing enterprise’s historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integrations.

 Its newly developed product Five9 VCC is featured with Automated Call Distributor (ACD) that is incorporated with skills based on  routing, voice self-service (IVR), outbound dialers, and Computer Telephony Integration (CTI). Five9 Connect allows users to make their services more secure ,reliable and divergent by using  advanced Natural Language Processing (NLP), including business rules, routing engine, and agent assistance tools. Five9 pre-built integration with CRM solution is specially designed for Salesforce, Oracle, Microsoft, NetSuite, and Zendesk that enables customers to run their CRM applications into a new level of functionality.