Frost & Sullivan Announces Leadership Award to inContact for Excellence in Contact Center Industry

By CIOReview | Wednesday, January 13, 2016

FREMONT, CA: Based on its recent analysis of the contact center solutions market, Frost & Sullivan recognizes inContact as the leading contact center solution provider and is honored with Customer Value Leadership Award. inContact, a cloud contact center software provider, consistently strives to build a  strongest portfolio of contact center solutions in the cloud featuring the entire range of contact center functionality.

Frost & Sullivan, a global research and consulting firm, says that inContact's powerful cloud-based solutions help today's contact centers to create profitable customer experiences and optimize the quality and effectiveness of every customer interaction.

Every year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on increasing the return on their investment. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Enterprises are gradually noticing the benefits of using inContact are cloud-based solutions that drive the company’s price and performance value. The company’s full-featured cloud solution, stellar customer support, and commitment to innovation are the cornerstone of its growth and customer value strategy.

Customers can deploy their applications in inContact’s cloud without having to fund the on-premise installations. inContact’s pay-as-you-go pricing model enables companies to fund contact center expenditures out of OpEx rather than CapEx funds. And inContact's Personal Connection, an outbound dialing solution eliminates the breaks that often occurs when dialers place an outbound call while pushing connection rates up and enhancing overall productivity.

inContact consistently updates its product stack to keep up with changing market demands. Its context-sensitive and dynamic interface streamlines contact center interactions, improving agent experience and efficiency, regardless of channel. It also operates a global, geographically redundant, carrier-grade network delivering end-to-end voice and network connectivity.

"inContact's strategy to focus solely on the cloud has enabled it to address many challenges within the contact center market. First, the all-in-one, multi-tenant approach does away with the integration hassles found in on-premise deployments; second, the company has resolved cloud reliability issues head-on. At this pace of innovation and development, inContact will continue to expand market share and net key competitive wins," said Jamison. "The company's commitment to superior client experience through flexible ongoing professional services, business consulting, technical support, education and training is indeed laudable," said Frost & Sullivan Principal Analyst Nancy Jamison.