'Valet' - AetherPal's Latest Release, Provides Self-Service and Secure Messaging

By CIOReview | Tuesday, March 8, 2016
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SOUTH PLAINFIELD, NJ: In the constantly transforming scenario of enterprises trends, the mobile industry is enduring prompt growth. AetherPal, a Mobile Support Management (MSM) solutions provider for enterprises and mobile operators, recently declared the release of Valet. Valet is designed selectively for Enterprises and current mobile trends workforce; and is the first mobile support application.

The industry has been witnessing growth in development and implementation of the mobility business line and third party mobile applications. Mobile support is converting into a massive challenge in front of enterprises because IT help desks are facing wide range of applications and device issues. AetherPal’s Valet, along with ‘Google for Work’ partnership paves the way for a commitment that serves the mobile-based enterprises.

“Valet transforms the mobile support experience through an on-demand self service and secure messaging application, delivering exactly what the modern enterprise needs today – a user-friendly, secure and scalable platform that provides the mobile user with the resources they need to resolve support issues quickly, efficiently and, in many cases, on their own,” said Dan Deeney, CEO, AetherPal.

AtherPal’s Valet is featured with wide set of mobile support abilities to drive a real-time mobile support experience. Considering the constantly approaching mobile users towards IT help desk for common application issues and solutions, Valet is designed to strengthen the mobile users so that they themselves can solve the regular issues. Valet also upgrades the efficiency of the help desk along with reduction in both support related costs and employee downtime.

AetherPal’s Valet offerings for enterprise support solution provide capabilities like, Assistance to Enterprise Application that allow users to come across common questions or problems and their solutions; Assistance to requested ‘Hot Button’ which helps the users to get real-time assistance in resetting their password, email and account access issues; Alert Notification to the users via push notifications on service bulletins over the mobile workforce at the time of service outages impacting mobile users; Leveraging Live Chat capability or by initiating a Mobile Trouble Ticket, users can securely message to each other; Users can request to remotely share the screen to access the device and users can also diagnose the health issues with the device to resolve them on time.

“For the organization, Valet offers a measure of relief for the typically over-burdened IT help desk by pushing many basic support inquiries back to the mobile user through the Valet self service application. Valet really defines the strategy for how enterprises think about Mobile Support Management,” commented Deeney.