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Alorica and Salesforce Align to Deliver Advanced Customer Experience Solutions

By CIOReview | Tuesday, May 12, 2015

IRVINE, CA: Alorica, a provider of customer management outsourcing solutions has partnered with Salesforce to deliver advanced customer experience solutions, based on the Salesforce Customer Success Platform.

The collaboration helps Alorica to take customer service management for its clients to a new level. It is now offering complete customer data to its customer service representatives thereby improving customer service. It is also strengthening its position among its clients and employees.

"Partnering with Salesforce is a strategic relationship for Alorica, as both companies share a deep commitment to delivering an excellent customer experience through innovative solutions," says Jim Radzicki, CIO, Alorica. "As a global business process outsourcing company that helps enterprises differentiate themselves from competition by building outstanding customer relationships, we're excited to start delivering even more value to our clients, and their end users, immediately."

"Alorica's mission to deliver outstanding customer support makes the company a natural fit within our network of world-class partners," says Larry Robinson, senior vice president, product management, Salesforce. "We're eager to cultivate and amplify joint opportunities with Alorica."