Avtex's New Offerings to Deliver Better Customer Experience

By CIOReview | Wednesday, May 14, 2014

MINNEAPOLIS, MN: Avtex, partnered with Microsoft and Interactive Intelligence to offer a comprehensive set of products and technologies, have recently announced three new and improved offerings in its Customer Experience (CX) initiative. Avtex brings a 360° approach to help companies improve their technology and processes to deliver an exceptional customer experience.

Avtex offers the following solutions in CX: Customer Experience Optimization (CXO), Experience the Experience and The Colleague Experience.  Avtex experts consult with customers to optimize their current business ecosystem and determine best practices for an optimal customer experience and corporate CX strategy, and ensure that these align with the business requirements of people, processes and tools.

“Forrester reports that 80 percent of companies want to use customer experience as a differentiator. What’s your next move? Striving to deliver an exceptional customer experience can be challenging for a number of reasons. That’s where we can help sort through the maze of possible moves to help you win at the game of acquiring and keeping customers,” says Bob Azman, Chief Experience Officer at Avtex. “Using our proven techniques we create a customer experience plan designed to give you a distinct advantage over your competition,” adds Bob

With their CX consultants and multi-practice technologies, Avtex provides a 360° approach to its customer experience offerings. By identifying and recommending solutions to address the most complex customer challenges and opportunities, Avtex will help the customers to achieve the goal to become a company that is easy to do business with.