Blackline GPS's in-house Safety Operations Center to Monitor the U.S. Customers

By CIOReview | Monday, May 11, 2015

CALGARY, AB: Blackline GPS, a company that develops, manufactures, and markets products and services for employee safety monitoring, lone worker monitoring, and vehicle and asset tracking has announced that its in-house Safety Operations Center has increased geographic coverage to serve customers located in the United States.

The solution offers a one-stop solution to enhance employer's work-alone program. The Safety Operations Center manages all safety alerts triggered by employee-worn Loner devices including detected falls, person-down events, and manually-triggered help requests. It allows employers to maximize their ability to make a difference when an employee requires assistance.

Blackline's Safety Operations Center focuses on employee safety, delivering all time availability and leading emergency response management capabilities from within a state-of-the-art facility. Unlike a conventional phone-based check-in system, Loner solutions communicate a safety alert to monitoring personnel in real-time using a combination of automatic and manual safety alert triggering, location technology, and wireless communications. Safety Operations Center monitoring agents respond to safety alerts immediately and follow the employer's custom emergency response protocol to manage the situation in the fastest time possible. Unlike traditional call centers, Blackline's Safety Operations Center is able to escalate to local 9-1-1 emergency services throughout the United States and Canada.

"Since introducing our Safety Operations Center in Canada last quarter, we have on-boarded many U.S. customers, bringing the total number of monitored personnel to approximately 3,500," says Kevin Meyers, COO, Blackline. "We offer the highest quality monitoring services. Instead of using internal resources, many of our customers choose to have Blackline monitor their employees so they can keep their teams focused on business operations."