ClickSoftware to Orchestrate Field Service Management with 'Edge'

By CIOReview | Wednesday, May 18, 2016
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BURLINGTON, MS: ClickSoftware, a premier field service management solution provider for enterprises has introduced its new addition, Click Field Service Edge. This cloud based, mobile workforce management platform powers world’s largest field service providers.

ClickSoftware has recognized the technological benefits of cloud and mobile technology in field service operations by orchestrating the workforce and establishing well-maintained communication between enterprise customers and field technicians. Built on top of patented Artificial Intelligence, ClickSoftware’s SaaS-based Click Field Service Edge connects service professionals to the business and customers with automated real-time insight and collaborative mobile tools while transforming the field service from reactive into predictive. It ultimately provides a new level of productivity and efficiency to field workforce performance.

In a recent Gartner’s Field Service Management (FSM) survey, 85 percent of respondents indicated that they either are already using mobile field service apps or plan to use them within 24 months. Additionally, mobility is a top-three decision criterion for more than 60 percent of respondents. Also, the new generation of workers prefers a connected lifestyle, using their smart devices to keep working on the go.

ClickSoftware facilitates this with Click Field Service Edge by delivering increased service intelligence, collaboration, real-time project status update and notifications that provide context-based recommendations for complex decisions making to increase productivity and field resource efficiency. “As a company that has successfully managed billions of service engagements, and with singular focus on providing field service technology, we designed Click Field Service Edge to help prepare for the future, and transform the business of customer field service operations from reactive to predictive,” says Tom Heiser, CEO, ClickSoftware.

Currently the platform is deployed by key customers such as Pacific Biodiesel, a leader in community-based biodiesel production and Southern Dock, one of the U.S.’s largest providers of commercial doors, loading dock equipment and dock maintenance services. As an instance for Click Field Service Edge’s service, Katy Chandler, Director at Southern Dock expressed, “We needed a future-proof mobile workforce management solution that would fulfill our changing business needs while providing consistently great service to our customers.” He further added, “Edge’s advanced capabilities, combined with superior user experience and the flexibility of the configuration options, made it an easy choice for us.”