CVS Health's ScriptSync Helps Patients with Multiple Prescriptions to Adhere to Medication

By CIOReview | Monday, August 24, 2015

FREMONT, CA: CVS Health, a pharmacy innovation company, launches a new pharmacy service, ScriptSync. The new service makes it convenient for the patients with multiple medications to pick up their required maintenance prescriptions in a monthly CVS/pharmacy visit.

Signing-up for ScriptSync allows patients with multiple maintenance prescriptions to align their prescription fills with the CVS pharmacist to determine an optimal pickup date. Prescriptions are refilled on the same day, once it is aligned. Moreover, patients can receive a call or a text message when their order is ready. The patients can also access and manage their prescriptions online at

"As a pharmacy innovation company, CVS Health is focused on using our technology and scale to deliver patient-centered pharmacy care and innovative digital solutions to address medication non-adherence," says Brian Tilzer, Senior Vice President and Chief Digital Officer, CVS Health. "In fact, the online support feature of ScriptSync was developed in our Boston-based Digital Innovation Lab to help make viewing and updating prescription information quick, easy and convenient to give our ScriptSync patients more control over managing their health."

A research conducted by CVS Health Research Institute shows those patients with multiple medications who do not consolidate their medication refills were found to have significantly lower adherence rates than patients who consolidated their refills.

ScriptSync is presently available in all CVS/pharmacy stores and will be available through CVS/caremark Mail Service Pharmacy in 2016.