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Balance Must be Created Between Applications And Managing Security

Phil Bertolini, CIO& Deputy County Executive, Oakland County
Phil Bertolini, CIO& Deputy County Executive, Oakland County

Phil Bertolini, CIO& Deputy County Executive, Oakland County

Challenges in technology to meet enterprise needs in 2013 & expectations.

The biggest challenge we will have in 2013 is creating a balance between the uses of mobile business applications and managing security. As CIOs, we could tighten our security down so much that we will struggle to deliver innovative applications that help us deliver services. In doing so, we would frustrate our business users to a point where IT could be perceived as
blocking value to the organization. As a CIO I am looking forward to the providers delivering sound device management solutions that will allow innovative solutions to end users.

The areas in business environment where solutions do not exist or not up to the mark, and which if existed, would've made job easier.

Lately, many providers have been touting their cloud solutions for anything that impacts our organization. When you look back, there are not many solutions that you expect. Some providers want to improve their products while they engage an end user. They also have licensing models that do not promote sharing technology services. If the innovation cycle and the licensing models are a bit behind, then we need to work together to get it done. Therefore, a CIO must keep everything in perspective.

Technology Trends Impacting Enterprise Business Environment.

There are two trends that will have significant impact on our organization. First is mobility. Mobility impacts every business unit of county government. In that we have hundreds of employees delivering services across our 910 square miles of geography. We have food inspectors, law enforcement officials, public health nurses serving over 1.2 million residents. They must have mobile applications that get their jobs done in an effective manner.
The second trend is BYOD. Allowing almost 4,000 employees to bring their own devices to work poses significant issues. We have to balance security issues with the benefits of not having to provide corporate devices. Bringing personal devices to work will increase productivity and lower capital costs in the future.

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