HP's Exstream Accelerators for Guidewire to Help Insurers Improve Customer Experience

By CIOReview | Thursday, April 16, 2015

PALO ALTO, CA: HP Exstream Accelerators for Guidewire InsuranceSuite that assures smooth transactions for insurers gets three new enhancements as part of the Ready for Guidewire Program.

The combination helps to consolidate and simplify their infrastructure to a single customer communications management platform, providing intelligent and seamless customer experiences across multiple channels.

Built on earlier integrations between HP Exstream and Guidewire, it helps insurers craft knowledge-based, actionable communications across the customer lifecycle for consumer living off the multimedia platform today. The new enhancement boost speed to market, simplify and brings down IT dependency of consumers.

“With this enhanced integration, insurers will be better positioned to provide a superior customer experience through more relevant, targeted and highly personalized multichannel customer communications,” states Patrick Kehoe, worldwide director, Product Marketing, HP Marketing Optimization.

the new solution allows the business users to edit and personalize communication templates for specific policyholders. It empowers agents, claims adjusters and other business users to capture details of interactions, to build robust and personal relationships while preventing unauthorized changes to language required for regulatory purposes. It seamlessly integrates with Guidewire InsuranceSuite modules, CRM, ECM and business analytics to foster insightful engagements for agents, customer support and partners during policy onboarding and claims processing.

There is also provision for advanced template search where users can get back the collection of smart templates already available in HP Exstream. It provides flexibility and decreses the risk and compliance complications.

Adding HP Exstream with transactional front-office and back-office business processes and InsuranceSuite content is both time and cost efficient as well as provides high quality results. Becky Mattick, director, Global Solution Alliances, Guidewire Software says, “The Ready for Guidewire program offers partner-built, Guidewire-validated accelerators that help reduce core system integration timeframes for our insurance customers.”