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Magento and New Relic's Alliance to Empower Retailers with Critical Performance Analytics

By CIOReview | Wednesday, August 26, 2015

FREMONT, CA: Magento, an eBay Enterprise company, collaborates with New Relic to extend New Relic Software Analytics Cloud. The partnership enables Magento retailers to access powerful software and business analytics through custom dashboards delivered by New Relic Insights and use New Relic APM (Application Performance Monitoring) to improve site speed and stability.

The extension was built for Magento by New Relic partner, Blue Acorn. The new Relic Application Performance Monitoring includes code-level visibility, end-to-end transaction tracing, and detailed analysis of environment and performance data to improve site speed and stability. It provides easy setup of custom alerts and triggers to ensure that key transactions are running quickly and reliably.
It manages third-party extensions and application dependencies to quickly find and fix any potential issues.

The new Relic Insights includes visualization of Magento business, performance, and environment data in a real-time, customizable dashboard. It creates custom New Relic Query Language (NRQL) queries for ad hoc reporting of Magento business and application metrics. Moreover, enriched reporting in New Relic Insights can be combined with other data and events by adding to the open source New Relic Reporting extension.

 “There is no question that website performance is a key factor in driving transactions and inspiring customer loyalty. By reducing website page response times by one second alone, a site’s conversion rate can increase by seven percent, according to The Aberdeen Group,” says Steve Yankovich, Chief Product Officer, eBay Enterprise.1 “Our partnership with New Relic gives retailers using the extension a crucial line of sight into their business, performance and environmental data, which allows for better informed decisions to drive higher conversion rates, and ultimately generate more revenue.”

According to John Gray, Senior Vice President of Business Development, New Relic, the partnership with Magento brings the power of software analytics to Magento users, including real-time, customized dashboards that show customer engagement data and other elements impacting their business. With New Relic, Magento customers can make data-driven decisions to improve performance and business results.