ManageEngine's ADSelfService Plus Makes Cached Credentials Management of Mobile Workforce Easy

By CIOReview | Wednesday, August 26, 2015

FREMONT, CA: In an effort to solve forgotten password issues faced by the mobile workforce, ManageEngine, an IT management company, announces that its self-service password management solution, ADSelfService Plus, will now provide remote users with instantaneous access to their machines after they reset their passwords. ADSelfService Plus now updates Windows cached credentials.

The Windows operating system securely caches the domain credentials whenever a user logs on to an Active Directory domain, and stores them locally in the user's machine. This allows the users, especially the ones who travel often or work off-site- log on to their machines when they are disconnected from the corporate network. Problems, however, arise when users forget their passwords, and the passwords are reset in Active Directory.

The new version of ADSelfService Plus tackles this issue by automatically updating the cached credentials immediately after users reset their Active Directory passwords. It allows users to log on to their machines with their newly-reset passwords, even when they are disconnected from the corporate network. This reduces password-related calls to the help desk and reduces the computer downtime caused by account lockouts.

"ADSelfService Plus helps users solve password issues on their own and work uninterrupted even when they are away from the office," says Parthiban Paramsivam, Director of Product Management, ManageEngine. "Users can reset their forgotten passwords using the Windows logon extension employed by ADSelfService Plus, and it automatically updates the cached credentials. All they need is a virtual private network client on their machines to establish a connection with the Active Directory domain."