Mtel to Universally Deploy Enghouse Interactive's CCSP Version 7.2

By CIOReview | Thursday, March 10, 2016

PHOENIX, AZ: Mtel, a telephony and customer contact solutions provider has recently announced that it will deploy Enghouse Interactive’s Contact Center: Service Provider 7.2 (CCSP 7.2) solution universally. Mtel, the provider of ICT/telephone services enables customers to manage and monitor customer contacts. Mtel, a long term partner of Enghouse Interactive helps organizations to maximize the value of every customer interaction through its customer interaction management solutions. The new solution will be used by Mtel under its own brand name ­— Online Contact Centre (OCC) 7.

The CCSP solution has been designed as an all-in-one virtual contact center suite that blends ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools on a single platform tailor-made to grow and flex with requirements. The solution helped large enterprise customers and service providers in deploying multiple disparate contact centers or offering contact center in the Cloud to their customers using a single hardware infrastructure.

CCSP 7.2 comes with an updated level of scalability, convenience and low Total Cost of Ownership (TCO).  This version is laced with an operating expense-based pricing model, replacing the prohibitive capital expenditures of the previous versions. It features TouchPoint, a web-accessible agent supervisor and admin user interface which allows service providers and tenant administrators to customize their clients per tenant or within the tenant per group. It also embeds a Skype for Business connector, enabling the agents to verify the information directly through TouchPoint dialing lists which helps in facilitating greater collaboration between front and back office.

Jacki Tessmer, VP of Service Provider and Cloud Strategy, Enghouse Interactive stated, “Mtel is a true industry pioneer and we are honored to help them deliver cutting edge contact center solutions to customers across Europe.”