CIOREVIEW >> Knowledge Management >>

OpenText Recognized a Leader in ECM Transactional Content Services- Report

By CIOReview | Wednesday, October 28, 2015

FREMONT, CA: OpenText, a provider of Enterprise Information Management (EIM) solutions, announces its recognition as a leader in the third quarter (Q3) of 2015 by analyst firm, Forrester Research in its report titled: “The Forrester Wave: ECM Transactional Content Services,” which is an evaluation of enterprise content management (ECM) transactional content services vendors.

Transactional content is the deluge of invoices, statements, applications, onboarding communications, and more that fuels processes and helps workers complete tasks. The report recognizes OpenText’s vision for connected workspace in facilitating structuring of enterprise information to provide knowledge workers with a full view of a transaction. Forrester report also recommends OpenText as a strong solution for government, oil and gas industry, as well as for manufacturing industry for its delivery of efficient transactional content services.

By analyzing the Enterprise Content Management (ECM) market, Forrester report evaluated the 10 most significant software providers in the area of transactional content services. The report states that most transactional content originates outside of the enterprise from third parties, such as customers and partners, and relies on complex workflows or Business Process Management (BPM).

“OpenText has the broadest ECM backbone for enterprise applications. SAP ERP and CRM software, as well as Oracle E-Business Suite, are the home court for OpenText. Specifically, it’s best for embedding ECM within the lead (tier 1) application...” reports Forrester Research.

The Q3 2015 Forrester Wave: ECM Transactional Content Services evaluated 10 significant ECM vendors who met the Transactional ECM Requirements of demanding enterprises. After evaluation, 26-criterias of enterprise content management (ECM) transactional content was grouped into three high-level buckets by Forrester including- current offering, strategy and market presence. In the assessment, selected vendors needed to meet specific inclusion criteria, including breadth of functionality, the ability to address a number of enterprise transactional use cases, leadership in information management, a proven enterprise-level track record and interest from Forrester clients.

“We are excited to be recognized by Forrester as a leader in ECM Transactional Content Services. The scope and impact of ECM is changing, and we believe that this ranking reflects our dedication to working with our customers to extract maximum value from all the information flowing through their organizations while ensuring optimal governance. Integrating the proven capabilities of our ECM solutions into existing business applications is a transformative step toward becoming a truly effective digital enterprise and revolutionizing efficiency, productivity, and insight,” says Adam Howatson, Chief Marketing Officer, OpenText.

Read more on understanding your total cost of ownership for managing B2B operations.