Revamping Customer-Centric Healthcare through TeleTech's Open Enrollment Solution

By CIOReview | Tuesday, March 1, 2016

DENVER, CO: TeleTech Holdings, a provider of customer experience, engagement and growth solutions has introduced a new resource center to offer healthcare companies with enhanced tools for an open environment in a consumer-centric healthcare marketplace.

TeleTech aims to provide highly trained licensed and non- licensed associates, while also offering the required support to help members quickly and effectively through the entire open enrollment process. The resources allow insurers to engage members before, during and after the enrollment period. There are various steps involved in engaging the members that includes: educating members on the value of the plan, making it easy for the customers to compare the plans, contacting members on their terms, staying engaged and paying close attention.

TeleTech enables profitable customer relationship by helping its clients to acquire, retain and grow. The company also delivers rich human customer experience across every interaction channel by partnering with several business leaders across marketing, sales and customer care field. In addition, the strategy, technology, processes and operations enhances the channel interaction.

The main capabilities of Teletech include: Simple “how to” tools and best practices for member management. Member enrollment and on boarding services .It also features relevant content comprising featured eBooks, case studies, white papers and reference points in the form of blog posts. The solution also unfolds better understanding in customer channel preferences, expectations and results through the available additional support.

"Healthcare consumers today are more demanding than ever before— many are digital natives and expect the same kind of service they receive from online retailers. Being able to assist members quickly and efficiently in navigating the multichannel open enrollment experience has become an essential part of healthcare companies building long-term relationships with them, “said Pat McCaffrey, SVP, Healthcare Client Business Unit, TeleTech.