ServiceChannel's Mobile App to Deliver Agile Customer Experience

By CIOReview | Friday, September 11, 2015

NEW YORK: ServiceChannel, a provider of SaaS service automation platform for facilities managers and contractors, announces the enhanced version of its mobile application to accelerate service lifecycle workflow.

The latest version of ServiceChannel’s mobile app enables customers to create, search, assign and resolve repair and maintenance service orders efficiently from their iOS and Android smartphones and tablets. Delivering higher levels of business agility and operational efficiency, the application allows facility managers to take full advantage of mobile enterprise. It works on either personal or corporate mobile devices and features a mobile-centric experience without compromising on key functionalities.

To boost productivity and efficiency, L’Occitane –a cosmetic company– has made the ServiceChannel mobile app available for its workforce.

The solution’s “on-the-go” service automationempowers customers to create faster service orders from anywhere, efficient order management includes real-time contractor reassignment and not to exceed updates. Site Audit Manager provides comprehensive site audits and real-time fix-or-replace assessments.

"Our goal is to make facilities managers and contractors more responsive to each other in order to accelerate service order resolution," says Tom Buiocchi, CEO, ServiceChannel. "Time saved is money saved, and our new capabilities address that by extending the convenience and accelerating the workflow between facilities managers and contractors."