TelStrat's Engage Record Solution Declared as 'Avaya Compliant'

By CIOReview | Tuesday, February 3, 2015
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ALLEN, TX: TelStrat, contact center workforce optimization (WFO) and business call recording solution provider announces that their Engage Record call recording application is now compatible with Avaya IP Office and Avaya IP Office Contact Center solutions. It assists businesses in meeting regulatory compliance requirements, improve customer service and increase agent productivity.

The Engage Record application captures customer interaction data, helping organizations comply with industry standards such as PCI-DSS, HIPAA, SarbanesOxley, FIPS, and other regulatory requirements. With Engage Record, organizations can improve customer experience, increase agent productivity, and streamline conflict resolution. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 9.0 and Avaya IP Office Contact Center 9.0.3 with Web Services Collection (WSC).

“Now, small and midsized customers have access to the same innovative contact center recording and WFO tools previously available only to large enterprises," Bob Carroll, CEO, TelStrat on being certified as Avaya Compliant.

TelStrat is a Technology Partner in the Avaya DevConnect program and makes it eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. A team of Avaya engineers then developed test plans and tested for each application to verify whether it is Avaya compatible. This enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“Compliance testing helps ensure that solutions from Technology Partners like TelStrat operate seamlessly with Avaya solutions reducing implementation time and speeding realization of benefits. With compliance testing complete, IP Office customers can now order TelStrat Engage Record directly from Avaya and its channel partners through the DevConnect Select Product Program,” says Eric Rossman, Vice President, Developer Relations, Avaya.