Transforming Communication Facilities in Financial Institutions

By CIOReview | Thursday, April 28, 2016
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Jeffery W. Yabuki, President and CEO, Fiserv

Jeffery W. Yabuki, President and CEO, Fiserv

BROOKFIELD, WI: Fiserv, a company offering financial services technology solutions recently tied up with Cisco to provide communication solutions that assist financial institutions boost in-house teamwork and increase customer commitment. Together they will facilitate communications abilities required for financial institutions to implement their vision of the future plans comprising of virtual interaction with remote specialists and safe wireless access that backs a Universal bank model. It also provides a hosted cloud based-communication preference that offers a “Pay as you go” form to be adaptive, scalable and cost effective.

“Communication today means having the flexibility to call, meet, share or message instantly, using whatever device you prefer, in a way that strengthens relationships and increases productivity,” says Byron Vielehr, President, Depository Institution Services, Fiserv. “Our partnership with Cisco puts Fiserv at the forefront of enabling our clients' branch transformation strategies, and allows them to deliver services with the reliability, speed and efficiency consumers expect.”   

Moreover, Fiserv will provide hosted communications and solutions for the framework via company’s portfolio of handled services—Sentry Performance Solutions. The collection comprises of solutions like network services, hosting services, network security services and many more.

“We deliver real-time, customized, system integration solutions and business processes, improving traditional and non-traditional financial institutions,” says Jeffery W. Yabuki, President and CEO, Fiserv.

Following the partnership, the Fiserv customers can access Cisco’s workforce experience solution and Cisco branch solutions. The Cisco Workforce experience solution lets the in-house teams and product experts to communicate and merge through advanced, unified messaging, audio, video and web talk capabilities from any place on all devices. It also allows video-based remote expert services that help financial organization staff to hold virtual face-to-face meetings with bank customers or credit union members. On the other hand, Cisco branch solution offers safe in-branch Wi-Fi allowing the employees to move around to speak to the customers in the universal banker model.