Trimble Boosts Mobile Workforce Productivity with Enhanced FSM Features

By CIOReview | Friday, February 27, 2015

SUNNYVALE, CA: Trimble announces the addition of new features to its Field Service Management (FSM) solutions to augment the workflow visibility and restructure operations for enterprises and their mobile workforce.

The solution includes an intelligent scheduling engine and FieldMaster Technician, a downloadable mobile app that enables workers to access and update information in real-time. These solutions collaborate to enable real-time information sharing between mobile workers and the back office and are part of Trimble Horizon, a new dynamic platform for Trimble's FSM solutions and service. Cloud-based and modular, Trimble Horizon enables organizations to drive an agile, dynamic field service operation.

"Empowering workers in the field with the collaborative tools and immediate information they need to manage their day effectively is a necessity when delivering service out in the field," says John Cameron, General Manager of Trimble Field Service Management. "These workers are constantly looking to solutions that provide them with the instant visibility to get to the right place at the right time with the information they need to do their job correctly the first time."

The new Work Management 3.1 solution will now support multiple crew assignments and equipment bookings. Several technicians can be assigned to a task for improved efficiency. In addition, a scarce or specific piece of equipment can be booked against a task to help organizations better manage their assets and resources and increase first-time case resolution.

The mobile app FieldMaster Technician includes features like the ability for a technician to copy or create a task on site so they can carry out and account for work immediately. Site history can also be accessed and viewed in the app, allowing the technician to arrive with the necessary knowledge of work previously carried out. Details of each crew member assigned to a task and the tools that have been booked can be viewed, enabling the improved visibility of resources. In addition, technicians are now able to upload forms and photos to attach to a task or job.

FieldMaster Technician 1.2 will also send the mobile workers' location from their GPS-enabled smartphone or tablet in real-time. This allows businesses to better understand the progress of their field operations and dispatch work based on a technician's accurate location.