VCC's Mobile App Now Documents and Tracks Business Calls

By CIOReview | Thursday, April 28, 2016
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FREMONT, CA: Virtual Call Center, a telecommunications firm and a cloud based contact centre technology provider releases a new mobile application to enhance business calls for sales and customer relation staff. The latest application enables documenting and tracking, and it also makes sales and customer relations more efficient and productive by following up business calls.

The important features of the new app, as in case of VCC Pay, are the phone based bank card payment system that secures handling data. The mobile app does not save any data related to calls mentioned as “Private”. It has an option to filter the call details from the database and can be exported. Using this system, the user is able to create a list of scheduled calls and their call times. With the details, calls can be made directly to any mobile when the reminder pops up.

In the latest release new features are constantly being added such as voice recording, form filling; and call disposition functions continue to support companies’ process management activities."The contact centre and customer relations market is shifting towards more integrated solutions and applications” asserts Peter Malhai, Head of Business Development, VCC.

Learned from the client feedback that the system was necessary to integrate the combination of non-call-centre based sales and customer management functions into customer communications. As part of the latest development, VCC plans to allow business calls to be logged and catalogued. It also aims to provide status tracking and follow up information to assist and make sales effective. The update also provides integrated solutions that will become the basis of shareholder's value creation.