Verint's Workforce Optimization Lures More Investment
MELVILLE, NY: Verint Systems Inc., provider of Actionable Intelligent solutions, announced about an extended investment of a U.S. based healthcare company in their Customer Engagement Optimization Solutions. The client will utilize Verint's workforce optimization and customer analytics software to enhance customer service, align workforce with consumers, and extraction of actionable business intelligence. This deployment will determine healthcare behavior with a view to augment clinical outcomes, improve quality and financial performance. “Our solutions provide actionable insights to risk factors and drivers and equip organizations to anticipate, analyze and act,” says Nancy Treaster, Senior Vice President and General Manager, Verint Enterprise Intelligence Solutions.
The healthcare organization had also invested in the Verint Engagement Management in the past where the efficient solutions for case management, employee desktop, knowledge management, email management, live chat, co-browse and web self-service resulted in success. Investment in Verint Workforce Optimization and Verint Customer Analytics will cater to the need of more than 25 million subscribers of the client. While Verint Workforce Optimization will be deployed by the client for bringing in the capabilities of call recording, encryption management, quality management, desktop analytics and workforce management, Verint Customer Analytics will focus on improving the customer experience. Enterprise Feedback Management and Speech Analytics, a part of the Verint Customer Analytics, will provide critical insights from big data analysis for delivering better service and enhanced engagement.
With an industrial presence of more than two decades, Verint has been offering solutions to analyze structured and unstructured data aiding the organizations to monitor, capture and analyze customer and employee interactions for enhancing loyalty within the workforce, improving revenue, managing operational costs and mitigating risks.
By John Kamin, EVP and CIO, Old National Bancorp
By Gregg T. Martin, VP & CIO, Arnot Health
By Dave Doyle, CIO & SVP, IT, Regal Entertainment Group
By Sergey Cherkasov, CIO, PhosAgro
By Adrian Mebane, VP-Global Ethics & Compliance, The Hershey...
By Mike Fitton, Wireless Business Unit Director, Altera
By Jim Kaskade, VP and GM, Big Data & Analytics, CSC
By Thomas Musgrave, EVP & CIO, AmeriCold Logistics
By Vin Sharma, Director, Strategic Planning & Marketing, Big...
By Federico Flórez, Chief Information & Innovation Officer,...
By Barbara Adams, VP, Innovative Technology Solutions, Texas...
By John Mason, CIO, Bottomline Technologies
By Jamshid Khazenie, CTO, USA Today Network / Gannett
By Miguel Gamino, CIO & Executive Director-Department of...
By Bill Schimikowski, VP, Customer Experience, Fidelity...
By Tom Bressie, Vice President, Oracle Cloud
By John Landwehr, Public Sector CTO, Adobe
By Aaron Gette, CIO, The Bay Club Company
By Denise Zabawski, CIO, Nationwide Children's Hospital
By Amit Bahree, Executive, Global Technology and Innovation,...