Verint's Workforce Optimization Lures More Investment

By CIOReview | Thursday, April 21, 2016
Nancy Treaster SVP and GM at Verint System

Nancy Treaster SVP and GM at Verint System

MELVILLE, NY: Verint Systems Inc., provider of Actionable Intelligent solutions, announced about an extended investment of a U.S. based healthcare company in their Customer Engagement Optimization Solutions. The client will utilize Verint's workforce optimization and customer analytics software to enhance customer service, align workforce with consumers, and extraction of actionable business intelligence. This deployment will determine healthcare behavior with a view to augment clinical outcomes, improve quality and financial performance. “Our solutions provide actionable insights to risk factors and drivers and equip organizations to anticipate, analyze and act,” says Nancy Treaster, Senior Vice President and General Manager, Verint Enterprise Intelligence Solutions.

The healthcare organization had also invested in the Verint Engagement Management in the past where the efficient solutions for case management, employee desktop, knowledge management, email management, live chat, co-browse and web self-service resulted in success. Investment in Verint Workforce Optimization and Verint Customer Analytics will cater to the need of more than 25 million subscribers of the client. While Verint Workforce Optimization will be deployed by the client for bringing in the capabilities of call recording, encryption management, quality management, desktop analytics and workforce management, Verint Customer Analytics will focus on improving the customer experience. Enterprise Feedback Management and Speech Analytics, a part of the Verint Customer Analytics, will provide critical insights from big data analysis for delivering better service and enhanced engagement.

With an industrial presence of more than two decades, Verint has been offering solutions to analyze structured and unstructured data aiding the organizations to monitor, capture and analyze customer and employee interactions for enhancing loyalty within the workforce, improving revenue, managing operational costs and mitigating risks.