contact center

Everyware, Inc.: Redefining The Customer Journey With Two-Way Text Messaging
CIO Review >> vendor

Larry Talley, Founder & CEO

Provides a powerful communication platform that utilizes two-way text messaging to enhance customer service and streamline payment processing

FIVE9: Engaging Customer Experiences Powered by Cloud
CIO Review >> vendor

Rowan Trollope, CEO

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers

OrecX, LLC: Call Recording for Cisco
CIO Review >> vendor

Steve Kaiser, Co-Founder and CEO

Offers the most affordable, easy to install, maintain, and use call recording software for contact centers and business VoIP providers

Stellar: Driving Superior Customer Experiences through Analytics
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Farid Jarrar, CIO

Developing analytics to aggregate different sources of information and provide a single view of the customer

DATAMARK, Inc.: Delivering Contact Center Excellence
CIO Review >> vendor

Bill Randag, President

DATAMARK provides a wide range of outsourced services to Fortune 500 companies, government agencies and other large enterprises

CounterPath [NASDAQ: CPAH] [TSX: PATH]: Transforming the Face of Telecommunications
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Todd Carothers, EVP of Sales & Marketing

Provider of innovative desktop and mobile VoIP software products and solutions

Serenova: Powering Brighter Customer Experiences
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Vasili Triant, CEO

Provides omnichannel cloud call center software to solve the top challenges faced by every contact center

HGS DigiCX®: Driving Digital Transformation in Customer Experience
CIO Review >> vendor

Chris Lord, Global Head of DigiCX, Growth, Strategy and Marketing & Yashwinee GK, CIO,

Provides a full suite of business process management services from traditional voice contact center services and transformational DigiCX services

Digital Speech Systems: Automated Quality Yields Contact Center Efficiency
CIO Review >> vendor

Kevin Smith, President

Cloud-based UC provider with unique applications for mobile office workers and contact centers.

Avaya: Transformational UC Experience
CIO Review >> vendor

Gary E. Barnett, SVP & GM, Engagement Solutions

Provides business collaboration and communications solutions with a plethora of software and services for multi-touch contact centers and unified communications.

TeleMate.Net Software: Entrepreneurial Journey towards Transforming Unified Communications
CIO Review >> vendor

Steve Tabaska, CEO

Delivers scalable unified communications and collaboration analytics for large enterprises

NWN Corporation: Addressing Communication Needs with Cloud-based Solutions
CIO Review >> vendor

Mont Phelps, President & CEO

Offers communication and infrastructure solutions through a georedundant hosting platform

AireSpring: Bringing Managed Connectivity to Multi-location Enterprises
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Avi Lonstein, CEO

Provider of fully managed end-to-end cloud communications and connectivity solutions

Empirix: Delivering Superior Communication Experiences
CIO Review >> vendor

Matthew Ainsworth, EVP of Worldwide Sales

Provides enterprise and carrier grade products as well as quality assurance products for contact centers

8x8 [NASDAQ:EGHT]: Multi-Channel Call Center Software
CIO Review >> vendor

Vikram Verma, CEO

Delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced

Integration Partners
CIO Review >> vendor

Bart Graf, David Nahabedian, Co-Founders

A Platinum level partner of Avaya, the Company furnishes consultative services across various Avaya portfolio’s including SME Expert, Networking Expert, Contact Center Services Expert, UM Services Expert, and UC Services Expert

ThinkTel Communications: Optimizing Enterprise Communication through Office 365
CIO Review >> vendor

Dave Damer, President

Offers reliable voice, video, and data services to streamline communication and reduce expenses.

Five9, Inc: Augmenting Contact Center Services through Cloud
CIO Review >> vendor

Mike Burkl, President & CEO

An innovative technology layer which connects our multichannel applications, delivering better customer engagements, faster response times and empowered agents

3CLogic: Building a More Secure and Reliable Contact Center in the Cloud
CIO Review >> vendor

Raj Sharma, President & COO

3CLogic offers a full suite of inbound, outbound, and blended cloud call center solutions designed to improve any business’s sales, marketing, service, and support initiatives.

Ytel: Cloud Contact Solutions for the Dynamic Industry
CIO Review >> vendor

Nick Newsom, Founder and CEO

Software Company providing communication solutions for all magnitude industries.