customer-experience-management

Tips for Capital Market CIOs to Boost Investor Loyalty
CIO Review >> News

CIOReview

With the newest ways to create optimal trading experiences for investors, capital market companies will improve the overall business ecosystem.

5 Steps to Build a Strong Customer Identity
CIO Review >> News

CIOReview

The company can bring all the customer data together in one place for activation and analyzing them. To provide customers with a personalized experience, the concept of identity plays an essential role.

Kustomer Curates Holistic Customer Experiences, See What Anomalie Shares!
CIO Review >> News

Brad Birnbaum, Founder & CEO

Kustomer is positioned as an end-to-end Customer Experience Management (CEM) solution innovator, which can easily be a part of every people-first, efficiency-featuring enterprise.

Yelp and MomentFeed Expand Partnership to Deliver Powerful Business Insights
CIO Review >> News

CIOReview

The new Yelp Knowledge partnership uses Yelp’s vast database of trends, reviews, and performance data to help businesses better understand the customer experience.

Why Customer Experience Management is the Future of Marketing
CIO Review >> News

CIOReview

Branding started out as a concept or a thought to build in a customer’s head. But, along with technological advancements, that has changed.

Enhancing Customer Experience through AI
CIO Review >> CXO Insight

Jason Maynard, VP, and GM at Zendesk Guide and Data Products

About 10 years ago, all business communications were done through email.

Considerations before Deploying WCM
CIO Review >> News

CIOReview

Once companies contemplate the major trends driving web content today, and have outlined a Web Content Management (WCM) strategy.

Blending Modern Technology with Traditional Humanistic Interactions
CIO Review >> CXO Insight

Ben Saitz, Director, Business Systems & Support, Facebook [NASDAQ: FB]

There’s no doubt technology is rapidly changing customer experience practices across the board, allowing companies to provide highly personalized experiences and curated solutions to customers in real time.

How to Deliver a High-Quality Customer Experience in Your Call Center
CIO Review >> CXO Insight

Matt Rocco, President, Etech Global Services

Customers today may interact with your business many different ways including social media platforms, your business website, and third-party review sites.

Content: The Keystone to Power up Customer Experience
CIO Review >> News

CIOReview

Consumer attention has become the ultimate commodity for enterprises to gain wider market exposure. In today’s fast-growing commoditized marketing environment, organizations are taking customer-centric approach to build a successful brand

Content is King in this Customer-Centric World
CIO Review >> News

CIOReview

In today’s commoditized world and technology-driven society, there’s no denying the fact that putting customers first is a must and a sure recipe for success. With the influx of technology in every facet of our lives

Optimizing Available Resources with Enterprise Information Management
CIO Review >> News

CIOReview

Organizations have experienced a rapid surge in the amount of business-centric information that are generated and requires maintenance on a regular basis.

The ANX Segment of OpenText to Complement its Existing B2B Integration Solutions
CIO Review >> News

Marco De Vries, Senior Director, OpenText Information Exchange division

OpenText a provider of Enterprise Information Management (EIM) solutions announced the acquisition of ANXeBusiness Corp, a company offering cloud based information exchange services to healthcare and automotive industries across US.

Content is King in this Customer-Centric World
CIO Review >> News

CIOReview

In today’s commoditized world and technology-driven society, there’s no denying the fact that putting customers first is a must and a sure recipe for success. With the influx of technology in every facet of our lives

Optimizing Available Resources with Enterprise Information Management
CIO Review >> News

CIOReview

Organizations have experienced a rapid surge in the amount of business-centric information that are generated and requires maintenance on a regular basis.

Web Content Management: A New Pathway for 'Customer Experience Management'
CIO Review >> News

CIOReview

For businesses to flourish, they need to have a strong customer base and solutions to serve the end-user queries. And for this purpose, companies exploit various possible ways to attract customers using mediums such as advertising.

Technology and CEM - A Blessing or a Curse?
CIO Review >> CXO Insight

Ben Saitz, CCO, Rocket Fuel

There’s no doubt technology is rapidly changing customer experience practices across the board, allowing companies to provide highly personalized experiences and curated solutions to customers in real time.

Does your Unified Communications Services deliver a Quality Experience?
CIO Review >> CXO Insight

Thomas Magg, CTO CEM, VP Business Development, Spirent Communications

Most providers of Unified Communications Services have similar objectives at a high level. They want to attract users, maximize profit, deliver a satisfactory experience.

HGS Introduces Streamlined Customer Engagement Solution
CIO Review >> News

Partha DeSarkar, CEO, HGS

Hinduja Global Solutions (HGS) has announced the launch of its DigiTEXT service, a solution aimed at brands looking to improve their engagement via automated and live agent assisted text feature.

The ANX Segment of OpenText to Complement its Existing B2B Integration Solutions
CIO Review >> News

Marco De Vries, Senior Director, OpenText Information Exchange division

OpenText a provider of Enterprise Information Management (EIM) solutions announced the acquisition of ANXeBusiness Corp, a company offering cloud based information exchange services to healthcare and automotive industries across US.