customer-experience-management

Qmatic launches Myfunwait App to Gamify Customer Experiences
CIO Review >> News

Michael Hallén, President and CEO, Qmatic

Qmatic, a provider of Customer Experience Management solutions has declared the launch of Myfunwait, an app that integrates gamification with real-time queue management.

Open Text RELEASE 16 Transforms Digital Information Procedures across Enterprises
CIO Review >> News

CIO Review

Open Text recently expanded its product line by adding Open Text RELEASE 16 into its suite of product.

Everyone is Accountable for Customer Engagement - including IT
CIO Review >> CXO Insight

Matt Matsui, Senior Vice President of Products, Markets and Organizational Strategy, Calabrio

The departments within a company don’t always speak the same language—try having a conversation with someone “across the aisle” and you’ll know what I mean.

OpenText Announces Upcoming Releases Intended to Support Digital Disruption
CIO Review >> News

CIOReview

OpenText Suite 16 provides cloud-based offerings that are deployable on both the OpenText Cloud and third-party cloud platforms.

Guavas' Big Data Platform to Provide Better Customer Support Experience
CIO Review >> News

CIOReview

Guavas, a provider of Big Data analytics applications for Operational Intelligence launched a new suite of applications.

Sigma Software to Host the First Panel Discussion at the MVNOs Industry Summit
CIO Review >> News

CIOReview

Sigma Software is proud to host the first panel discussion at the upcoming MVNOs Industry Summit in Dallas, Texas on November 18 – 19, 2015. This event is one of the largest summits for MVNOs, MVNEs, MNOs and telecom solution providers.

Sigma Software Hosts the First Panel Discussion at MVNOs Industry Summit
CIO Review >> News

CIOReview

Sigma Software is proud to host the first panel discussion at the upcoming MVNOs Industry Summit in Dallas, Texas (November 18 – 19, 2015). This event is one of the largest summits for MVNOs, MVNEs, MNOs and telecom solution providers.

Anite's Nemo Products to be Integrated with Nokia OSS Interfaces
CIO Review >> News

CIOReview

Wireless network testing technology, has recently announced that it has signed an agreement with Nokia Networks under the Operations Support Systems interoperability initiative (OSSii) for access to Nokia’s OSS interfaces.

WANdisco Fusion to Optimize Nokia's Subscriber Data Management Solution
CIO Review >> News

CIOReview

WANdisco, a provider of enterprise-ready, non-stop software solution teams up with Nokia to expand the use of WANdisco’s big data technology. The extension will offer continuous availability to optimize performance

MaveriQ Manager, the Latest VNF Solution Boosts Automation
CIO Review >> News

CIOReview

RADCOM, a provider of Customer Experience Management (CEM) solutions, launches MaveriQ Manager, an ETSI-compliant Virtual Network Function (VNF) manager that manages communication between RADCOM's VNF, the orchestration layer, and the...

NetCracker Gives a Revolutionary Turn to the Economics of Network and IT with NetCracker 10 Suite
CIO Review >> News

CIOReview

NetCracker Technology brings in NetCracker 10 consolidating capabilities in virtualization, cloud-based delivery of applications, embedded analytics and biometrics onto a single, unified platform.

Clarabridge Levels Up its Customer Intelligence Platform with its Latest Release
CIO Review >> News

CIOReview

Clarabridge, a provider of Customer Experience Management (CEM) solutions, adds the new Clarabridge 7 to its customer intelligence platform. The new solution provides enterprises with feedback data

Conditions on the Ground are Ripe for True CRM Success
CIO Review >> CXO Insight

Jim Goldfinger and Jennifer Leathers lead the Salesforce.com practice at HighPoint Solutions

As CRM practitioners with nearly 50 years of collective experience, we’ve had the opportunity to observe and participate directly in the many evolutions the market has taken.

Gaining Insights from Customer Calls through Clarabridge Speech
CIO Review >> News

CIOReview

Adding advanced speech analytics capabilities to its voice to the customer analytics portfolio, Clarabridge, a provider of Customer Experience Management

iPerceptions Launches iPerceptions Intent Recognition Engine for Digital Customers
CIO Review >> News

CIOReview

iPerceptions, the inventor of Active Research, an evolution of Customer Experience Management and Digital Analytics, has launched the iPerceptions Intent Recognition Engine,

Brite:Bill- Bills that Preserve Brand Promise
CIO Review >> Vendor

Alan Coleman, CEO

Provides managed billing communication solutions to analyze, update, and monitor bills, and deliver personalized experiences to the consumer

inQuba: Pioneering the Dynamic Future of Customer Experience
CIO Review >> Vendor

Trent Rossini, Co-Founder & COO

Provides a robust platform that powers customer experiences and engagements of leading brands across the world

NEXA: Integrating Customer Touchpoints
CIO Review >> Vendor

Adrian Gold, CEO

Delivers technological solutions that drive superior customer service and enhance key facets of operational efficiency

Confirmit: Richer Data Insights for Enhanced Customer Experience
CIO Review >> Vendor

Terry Lawlor, Executive VP, Product Management

Delivers solutions for Voice of the Customer, Voice of the Employee, and market research programs

TagRail: Driving Frictionless Vehicle Purchase
CIO Review >> Vendor

Kiran Karunakaran, CEO

A CEM solutions company offering intuitive solutions to automotive retail organizations