Trusted Tech Team: A Trusted, Cost-Effective Source for Everything Microsoft
While many companies promise to alleviate these symptoms, few have successfully lived up to the expectations. With its inherent client-centric business model, Trusted Tech Team (TTT) stands out among them.
As a specialist in the Microsoft Solutions ecosystem, TTT provides clients with the best experience for purchasing software online while being entirely "by the book." The company helps clients identify their software needs, procure licenses, implement the software, and receive premium support at unmatched prices.
Without revealing their secret sauce, TTT’s success can be summed up by three ingredients: exclusive pricing and billing, top-of-the-line premier support, and laser-focused Microsoft expertise. The latter ensures peace of mind for businesses by guaranteeing their support needs will be met by in-house engineers with zero downtime. As a Microsoft Cloud Services Provider and Gold Partner, TTT is one of Microsoft's highest volume partners in the U.S. today. As such, they are able to offer exceptional pricing and consolidated billing as well as premier support as part of their service plans.
"Simply put, we are able to offer Walmart pricing with Nordstrom service. Typically, you have to pick one or the other. We figured out a way to give you both”, says Julian Hamood, President of TTT.
Optimizing Microsoft On-prem, Hybrid and Cloud Deployments
Being an expert in the Microsoft ecosystem, TTT understands the diverse solution landscape and the challenges that go along with the procurement of software.
Companies are increasingly turning to Microsoft solutions for facilitating remote working, collaboration, cloud migration, and more. Despite these solutions' strengths, the primary challenge for companies lies in properly leveraging them. Often, these organizations lack clarity regarding the software resources they'll need, and they aren't experienced in implementing and utilizing the solutions to the fullest.
TTT has turned these prevalent challenges into a broad range of opportunities for its clients.
Microsoft Licensing is Tough, TTT Makes it Easy
TTT positions itself as a trusted advisor and technology expert to its clients, helping them find and deploy the right software at the lowest price. The company begins its engagement process by sending in subject matter experts and engineers who would evaluate the clients' ecosystem, requests, and goals. The team matches the client's software requirements with IT infrastructure needs and presents a proposal. After the client approves the proposal, TTT delivers the products with licensing discounts that are beyond what its competitors can offer. In addition to providing volume-based discounts, TTT can offer discounts up to 20 percent on MSRP.
Microsoft technologies offer an overwhelming number of choices for your solutions’ architecture, many of which seem to do the same thing. TTT’s experts help businesses cut through the confusion with informed advice and insights to license Microsoft technologies the right way. This helps businesses save time architecting their solutions and map the right Microsoft products and services to their CIO’s initiatives and priorities.
“Simply put, we are able to offer Walmart pricing with Nordstrom service. Typically, you have to pick one or the other. We figured out a way to give you both”
TTT also helps businesses keep track of their licenses, document changes, and update them before expiration. TTT's licensing specialists perform an independent check on clients’ Microsoft infrastructure, correspond with the SAM team on their behalf, and compile a licensing package that satisfies the SAM compliance report.
Above all, the biggest differentiator for TTT is the level of support it provides clients post software purchase and implementation. The company offers Premier Tier-3 support free of cost during the entire engagement. TTT maintains a highly qualified team of engineers and Microsoft experts to deliver exceptional support.
"All our engineers are certified with at least three competencies within three cloud-focused areas of Microsoft. In addition, we curate a culture that encourages continuous learning to keep them at the cutting edge of everything that is Microsoft. We only hire US-based Microsoft certified engineers with at least five years of experience," adds Hamood. The support staff will be at the clients' disposal 24/7 via live chat, phone, or email.
Fast, Impartial, and Accurate Answers
Another facet of TTT's success is their open book style. Their engineers consistently share knowledge and resources by holding webinars and reaching out to their clients via email to provide updates regularly. Furthermore, TTT’s work culture empowers every employee in the company. All members of the management and leadership entrust employees to take the right action and be their own managers. As a result, the team of qualified engineers proactively takes responsibility for supporting clients anytime around the clock. This work culture has enabled TTT to quadruple in size and revenue, even during the pandemic. With over 30,000 happy customers across various industries today, the company's customer churn is less than 0.1 percent.
All our engineers are certified with at least three competencies within three cloud-focused areas of Microsoft. In addition, we curate a culture that encourages continuous learning to keep them at the cutting edge of everything that is Microsoft. We only hire US-based Microsoft certified engineers with at least five years of experience
The company has recently revamped its website, dubbed TTT 2.0, to make it easier for clients to find the relevant information, products, and support at a moment's notice. The website also features more interactive and informative Windows Server and SQL calculators for clients to assess their software needs easily.
"Our website is the portal through which you obtain access to next level Microsoft licensing expertise that helps you cut unnecessary costs out of your Microsoft IT budget,” says Hamood.
As a religiously client-centric company that demystifies myths and challenges across multiple levels of software procurement, deployment, and support, TTT will continue to do what they do best: enabling clients to aptly leverage the best of Microsoft solutions and expertise.