Vendor Viewpoints

Why facilitating digital transformation for SMBs is a win for everyone

Why facilitating digital transformation for...

One of the major outcomes of the pandemic is the rapid acceleration of digital transformation, especially among small businesses.

As an

As an "idea" it became a company

To think of SoftCapture is to remember the genesis, how much an "Idea" was, more than 21 years ago.

End-to-End Encryption, Why You Should Start Now

End-to-End Encryption, Why You Should Start Now

​One employee, with a little too much access, siphoned off most of the basic customer information

Why every SaaS company needs a remote collaboration strategy

Why every SaaS company needs a remote...

This unanimous agreement could not be clearer in calling out that distributed workforces are here to stay

The Implications of Underutilizing AI-as-a-Service

The Implications of Underutilizing AI-as-a-Service

It’s no secret that artificial intelligence (AI) is radically transforming how we do business

How Contact Centers Can Fire Up Their Holiday Customer Service Strategies - Without Burning Out

How Contact Centers Can Fire Up Their Holiday Customer Service Strategies - Without Burning Out

It’s the most wonderful time of year—with “teams to keep happy and phones that keep ringing, and customers not showing good cheer! It’s the bis-, busiest time of the year!”