The obvious implication of this title is that there’s a wrong way to understand customer behavior. In fact, there is -- it’s when you understand it incompletely.
Vendor Viewpoints
89 percent of Companies Struggle with Data &...
While companies scramble to embrace digital transformation and modernization, many are stopped short due to issues with data and system integration.
Can a product-centric approach be the answer to...
Digital health providers are typically awarded contracts based on the total number of eligible members. As a result, there are no consequences for...
How To Choose The Right Call Center Software...
Contact centers are a vital part of any organization. It handles all inbound and outbound contacts, making it critical for driving effective and...
Securing Dollars for Digital
The COVID-19 pandemic continues to have multiple economic impacts, and two, in particular, create tension for many businesses.
2021 API Attacks Protocols Surface - How Often Attackers Aimed REST,...
It’s 2021 and we’re surrounded by cybercriminals. If you have managed to escape from 445 million cyberattacks that happened in 2020, a big congrats to you.
A Peek Behind the Curtain: What to Make of Microsoft's Operator Connect
Only a few months ago, Microsoft announced changes to its calling options for Microsoft Teams (Teams.) Prior to the change, Teams users could only utilize Direct Routing or a Microsoft Calling Plan to enable PSTN calling.
What Should Insurers Expect to Gain from Digitization?
More than half of the world’s largest insurers are exploring how digitization can support their business model according to ACORD, the global standards-setting body for the insurance industry.
How RightPatient Helps Hospitals With Identifying...
Hospitals and health systems in the U.S. have been constantly facing many issues even before the pandemic hit.
Process Excellence and AI Key to a Successful Hybrid Work Model
Many organizations are now in the throes of a hybrid work model, and some are finding things aren’t going as smoothly as planned.
