CallMiner Whitepapers
Using Gamification to Improve Contact Center Performance
Category: Contact Center
Gamification is a fun and growing resource that can be adapted to improve contact center performance and agent engagement. While gamification is flexible, two elements are required Read More
Speech Analytics: Convert Voice of The Customer Into Business Success
Category: Contact Center
Speech analytics as a technology is used to analyze customer conversations taking place through phone and/or interactive voice response (IVR) during or after the call. Read More
