Whitepapers for Contact Center

How financial institutions secure identity while leveraging mobility and the cloud
How financial institutions secure identity while leveraging mobility and the cloud By : i-Sprint Innovations

This whitepaper provides insights on how financial institutions can secure identity and data in a hy...Read More

tags Security Threats | Financial | Securities | Mobile | Cloud | Contact Center

All-in-one headset control. All in the cloud.
All-in-one headset control. All in the cloud. By : Plantronics

PERSONAL HEADSET CONTROL FROM THE DESKTOP: This whitepaper provides insights on how IT takes control...Read More

tags Cloud Computing | Cloud | Contact Center | Customer Experience Management

Building your brand around better customer service
Building your brand around better customer service By : Plantronics

customer service centers play a vital role in building brands and growing revenues. The outcome of a...Read More

tags Contact Center | Customer Experience Management

Using Gamification to Improve Contact Center Performance
Using Gamification to Improve Contact Center Performance By : CallMiner

Gamification is a fun and growing resource that can be adapted to improve contact center performance...Read More

tags Technology | Contact Center

Speech Analytics: Convert Voice of The Customer Into Business Success
Speech Analytics: Convert Voice of The Customer Into Business Success By : CallMiner

Speech analytics as a technology is used to analyze customer conversations taking place through phon...Read More

tags Analytics | Contact Center

What Will You Do When the Phones Stop Ringing?
What Will You Do When the Phones Stop Ringing? By : Altivon

It is quite probable, of course, that the phones will not stop ringing altogether.aren’t customer ...Read More

tags Contact Center | Customer Experience Management

Cloud Versus Premise: A Decision Framework for Contact Center Technology
Cloud Versus Premise: A Decision Framework for Contact Center Technology By : Altivon

In contact centers, choosing between cloud and premise can be confounding. We advocate a decision fr...Read More

tags Cloud | Contact Center

Rethinking customer experience
Rethinking customer experience By : Altivon

Rethinking the customer experience provides a clear path to customer satisfaction, retention, advoca...Read More

tags Contact Center | Customer Experience Management

Four	 'Must Have' Utility Contact Center Enhancements to Improve Customer Service and Save Money
Four 'Must Have' Utility Contact Center Enhancements to Improve Customer Service and Save Money By : Altivon

There is a great opportunity to improve the performance and contribution of utility contact centers ...Read More

tags Contact Center | Customer Experience Management

Increase Your Per-Agent Debt Collection Revenue By Over 200%
Increase Your Per-Agent Debt Collection Revenue By Over 200% By : Ameyo

Fueled by many reasons, the debt collection industry has been growing and gaining more importance, f...Read More

tags Business | Contact Center


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