Whitepapers for Contact Center

Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan
Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan By : Empirix

Pre-deployment testing of the contact center voice environment can result in time and money savings....Read More

tags Contact Center | Software Testing

5 Reasons Skype for Business Is a Natural Fit for the Contact Center
5 Reasons Skype for Business Is a Natural Fit for the Contact Center By : CLARITY CONNECT

Read this informative white paper on what you can accomplish with a Skype for Business contact cente...Read More

tags Technology | Communications | Contact Center

Predictive Insights:  Automated Call & Lead Scoring for Today's Call Center
Predictive Insights: Automated Call & Lead Scoring for Today's Call Center By : VoiceBase, Inc

This White Paper will detail how VoiceBase Predictive Insights works and describe a few of its benef...Read More

tags Automated Processing | CRM | Analytics | Compliance | Contact Center

Pay Now or Pay Later:The Case for Investing in Contractor Qualification & Management
Pay Now or Pay Later:The Case for Investing in Contractor Qualification & Management By : BROWZ

Though it might seem cost-effective in the beginning, hiring the wrong contractors could turn out to...Read More

tags Returns on Investment | Risk Management | Risk | Compliance | Contact Center

Turn the Channel of Last Resort into a First-Rate Customer Experience
Turn the Channel of Last Resort into a First-Rate Customer Experience By : VoltDelta

With the explosion of new channels over the past decade, our customers are able to choose any number...Read More

tags CRM | Mobile | Marketing | Social Media | Communications | Contact Center

The Executive Guide to Improving 6 Call Center Metrics
The Executive Guide to Improving 6 Call Center Metrics By : Fonolo

For executives, measuring and improving call center metrics can be a pain point. Your call center op...Read More

tags Mobile | Software | Contact Center

The Top 10 Ways to Tell if You  Are Easy to Do Business With
The Top 10 Ways to Tell if You Are Easy to Do Business With By : Avtex

This white paper on “The Top 10 Ways to Tell if You Are Easy to Do Business With,” will review t...Read More

tags CRM | Analytics | Social Media | Communications | Contact Center

The Future of Contact Centers Rests on the Edge
The Future of Contact Centers Rests on the Edge By : 3CLogic

The future of contact center are more likely to get augmented with “edge” computing and the abil...Read More

tags Big Data | Securities | Cloud Computing | SaaS | Contact Center


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