Whitepapers for CRM

Orchestrated Customer Engagement: Build customer trust and loyalty through more effective engagement
Orchestrated Customer Engagement: Build customer trust and loyalty through more effective engagement By : IMS Health

Orchestrated Customer Engagement (OCE) has now proven itself to be the next generation of customer e...Read More

tags Database | CRM | Marketing | Customer Experience Management | Biotech

The Customer Journey Management Methodology - A 3-Step Approach to Ensure A Successful Result
The Customer Journey Management Methodology - A 3-Step Approach to Ensure A Successful Result By : QMATIC

Customer Journey Management is defined as managing the customer’s experience from initial contact ...Read More

tags CRM | Customer Experience Management

The Relationship Game: Analyzing Your Network Potential
The Relationship Game: Analyzing Your Network Potential By : MREN

Relationships are often regarded as the most valuable asset a business can cultivate and maintain. T...Read More

tags CRM | Business | Customer Experience Management

Increased Customer Satisfaction: Creating a Customer-Centric Operation
Increased Customer Satisfaction: Creating a Customer-Centric Operation By : ServicePower

What are the key elements of customer transformation strategy? What are the essential tactics for ef...Read More

tags Profitability | CRM | Customer Experience Management | Field Service

Warranty Management :Simplifying Warranty, Claims and Third Party Management
Warranty Management :Simplifying Warranty, Claims and Third Party Management By : ServicePower

Learn more about warranty claims, management features & benefits which entail monitoring of policies...Read More

tags CRM | IT Costs | Customer Experience Management | Field Service

Top 5 Reasons Customers Hate Field Service
Top 5 Reasons Customers Hate Field Service By : ServicePower

This whitepaper provides insights as to why customers hate field service and how your organization's...Read More

tags CRM | IT Costs | Customer Experience Management | Field Service

A Recipe to Innovate The Digital Customer Experience
A Recipe to Innovate The Digital Customer Experience By : Infosgroup

How important is the digital customer experience innovation? Learn how creating a compelling digital...Read More

tags Crisis Management | CRM | Customer Experience Management

A Guide to Increasing User Adoption of Customer Reference Programs
A Guide to Increasing User Adoption of Customer Reference Programs By : point of reference

This white paper talks about the most common obstacles customer reference programs adoption and how ...Read More

tags CRM

Customer Engagement Workflow for Enterprises Through Social Media, Mobile and Cloud Capabilities
Customer Engagement Workflow for Enterprises Through Social Media, Mobile and Cloud Capabilities By : BP Logix

Learn how to change the way your organization operates, enabling it to be more efficient, agile and ...Read More

tags CRM

Social Maturity Index (SMI)
Social Maturity Index (SMI) By : conversocial

Social Maturity Index:How can you determine your brand’s social maturity?Learn how to enhance the ...Read More

tags Digital Marketing Technology | CRM | Marketing


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