Whitepapers for Customer Experience Management

Effortless Customer Engagement: Extra care with every call
Effortless Customer Engagement: Extra care with every call By : Plantronics

Delivering a great customer engagement is something every brand is striving for. Better customer eng...Read More

tags Customer Experience Management

All-in-one headset control. All in the cloud.
All-in-one headset control. All in the cloud. By : Plantronics

PERSONAL HEADSET CONTROL FROM THE DESKTOP: This whitepaper provides insights on how IT takes control...Read More

tags Cloud Computing | Cloud | Contact Center | Customer Experience Management

Building your brand around better customer service
Building your brand around better customer service By : Plantronics

customer service centers play a vital role in building brands and growing revenues. The outcome of a...Read More

tags Contact Center | Customer Experience Management

Improved Customer Service Through GPS Vehicle Tracking
Improved Customer Service Through GPS Vehicle Tracking By : Fleetmatics

Great customer service is the essence of any business, it is essential not only to sustaining your b...Read More

tags Customer Experience Management

Improving the Guest Experience: How Technology is Changing the Hospitality Industry
Improving the Guest Experience: How Technology is Changing the Hospitality Industry By : Intelity

This whitepaper provides insights on how technology is changing the hospitality industry. ...Read More

tags Technology | Healthcare | Customer Experience Management

What Will You Do When the Phones Stop Ringing?
What Will You Do When the Phones Stop Ringing? By : Altivon

It is quite probable, of course, that the phones will not stop ringing altogether.aren’t customer ...Read More

tags Contact Center | Customer Experience Management

Rethinking customer experience
Rethinking customer experience By : Altivon

Rethinking the customer experience provides a clear path to customer satisfaction, retention, advoca...Read More

tags Contact Center | Customer Experience Management

Four	 'Must Have' Utility Contact Center Enhancements to Improve Customer Service and Save Money
Four 'Must Have' Utility Contact Center Enhancements to Improve Customer Service and Save Money By : Altivon

There is a great opportunity to improve the performance and contribution of utility contact centers ...Read More

tags Contact Center | Customer Experience Management

Leveraging Digital Technology For Consumer Engagement
Leveraging Digital Technology For Consumer Engagement By : Nous Infosystems

By developing effective communication and consumer engagement capabilities through new technologies ...Read More

tags Digital Marketing Technology | Customer Experience Management | Digital

Creating Positive Customer Experience in Banking
Creating Positive Customer Experience in Banking By : Nous Infosystems

In the last few years, as the customer dynamics have changed radically, banking industry need to thi...Read More

tags Technology | Customer Experience Management | Banking


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