ABM
Leaders in Developing Holistic and Effective IT Strategies

Information technology has emerged as a crucial element for achieving success in the current fast-paced business landscape. As a result, small and medium-sized businesses are looking at the best options to enhance their IT services, with the help of efficient management strategies. To address this challenge, ABM provides leading IT solutions, including cloud computing, managed IT services, network infrastructure support, consulting, and professional services. ABM was established in 1974 and its expertise in the field has made it a game-changer for businesses seeking optimal IT service management. With its presence in over thirty locations across Canada, ABM is well-equipped to assist small and medium businesses in streamlining their IT operations and driving organizational growth.

"We offer professional services like end-to-end analysis, cloud migration and implementation, IT setup, and necessary consultation, in addition to fulfillment services that enable clients to meet their hardware and software requirements to drive their company’s success," states Ian Peddle, Director of Sales and Customer Success at ABM.

The firm, being a trusted partner, primarily focuses on providing small and medium-sized businesses with necessary managed IT solutions that include complete hardware and software setup, network setup, security, and end-user support. The firm does this by carefully considering the clients' approach to their business operations and understanding their organizational goals.

ABM's guiding principles center around integrity, customer-centricity, collaboration, and providing outcome-driven services.

These values also serve as the basis for developing bespoke solutions when necessary. ABM commences its customer onboarding process by assessing two key factors: the client's business requirements and the current state of its IT infrastructure. This evaluation is critical in tailoring the assistance that ABM provides. Once this is completed, ABM develops a solution outlining all deliverables and expectations, which requires the client's approval before issuing a formal statement of work. A technical evaluation follows, and the project commences once all the requirements and desired outcomes are fully satisfied.

We offer professional services like end-to-end analysis, cloud migration and implementation, IT setup, and necessary consultation, in addition to fulfillment services that enable clients to meet their hardware and software requirements to drive their company’s success

ABM's managed and supplemental services, known as "ABM Advantage," cater specifically to small and medium-sized businesses. The ABM Advantage Managed Services are centered around their service desk and comprises solutions such as end-user support, infrastructure assessment and planning, software upgrades and implementation, remote and online troubleshooting, and installing wireless networks.

Additionally, services such as hardware purchase and preparation, data backups, and network monitoring are also available.

ABM Advantage is the core Managed Services offering. It is designed to deliver a tiered services offering, by either complementing existing support teams or providing support services holistically. This includes onsite desktop support, multi-factor authentication, employee training, reporting services, antivirus upgrades, cloud hosting, and cloud data backup support.

ABM's cloud computing solutions include industry-leading offerings from Microsoft Azure and Amazon Web Services (AWS), as well as private cloud options customized to meet individual organizational needs with a focus to help reduce IT overhead. It also features security software deployment, proactive password protection, and employee security training to help safeguard their customers’ businesses. ABM also offers Canada-wide field services such as staff augmentation, onsite parts management, National Dispatch Center facility access, and point of sale (POS) solutions at ATMs, convenience stores, grocery stores, and liquor stores.

ABM's commitment to innovation and adaptability sets them apart in the competitive IT industry. With the ever-evolving landscape of technology and security requirements, ABM continuously analyzes and adjusts its business environment and services to stay ahead of the curve. Their focus on SaaS, cloud offerings, and automation provides customers with robust security options, enhanced productivity, and minimized overhead costs.

ABM's dedication to providing scalable, predictable, and secure IT infrastructure management services has earned them a reputation as a trusted partner for businesses looking to thrive in the rapidly evolving digital era. By prioritizing innovation and adaptability, ABM ensures its clients can keep pace with the rapid evolution of technology and security requirements, empowering them to succeed in the digital world.