Across Healthcare offers a cloud-based integrated patient engagement platform called inTouch that runs on the Microsoft Azure data center. The platform has an automated process to remind patients about an appointment or cancellation, while even allowing patients to confirm or re-schedule appointments via phone call, e-mail, or text message. This greatly minimizes the workload of the office staff and increases patient participation in the healthcare delivery process. The outcome is patients miss fewer appointments and close the gaps in care. inTouch allows providers to follow-up the visit with automated surveys that provide real time statistics to the user. The inTouch platform is compatible with smart phones, tablets, and other devices capable of receiving customized messages and instructions to enhance a patient’s experience in healthcare. “Through inTouch, we reach out to patients to track their health progress,” adds Samples. With the help of the inTouch platform, users can receive detailed health reports and analytics in form of automated monthly reports.
The firm also utilizes its platform and expertise to connect other healthcare vendors with many electronic health records. This allows the vendors to focus on their application and not the nuances of each EHR. The client is able to build a single solution that can work with multiple EHRs, giving the client a competitive advantage.
The thirst to understand what is coming and use it in a way that others haven’t thought about can be seen in everything we do
Such value-oriented offerings are a result of the company’s investments in new technologies and training its members on emerging technology and healthcare trends. “The thirst to understand what is coming and use it in a way that others haven’t thought about can be seen in everything we do,” states Samples.
Along with leveraging the latest technologies, the company will focus on offering mobile solutions that will redefine the communication process between care-providers and patients. Across Healthcare also looks forth for different devices that would enable receiving and transmitting back vital data to the EHR. “We want to explore the impact of Internet of Things on healthcare and provide interactive devices for a more seamless client experience,” concludes Samples.