Across Healthcare: Facilitating Patient Interaction through Integrated Platform

Changes in the healthcare landscape have empowered patients with an active role in the entire health delivery cycle. The traditional healthcare communication systems are slow to adopt interoperability standards such as Continuity of Care Document Architecture (CCDA) and Fast Healthcare Interoperability Resources (FHIR). With emerging trends like consumerization, patients now demand more from their care providers, resulting in restructuring of existing business approaches. The obsolete method of patient’s information living in silos is being reformed by companies like Across Healthcare. With the power of a dynamic cloud platform and centralized Application Programming Interfaces (APIs), the health delivery processes are becoming more streamlined. The Georgia based company, Across Healthcare, has incorporated the latest trends to ensure seamless communication between patients and care-givers. According to the Co-founder of Across Healthcare, Johnathan Samples, “We have embraced cloud computing and consumerism and are working hard to move healthcare from a transactional business interaction to a meaningful and emotional interaction.”

Across Healthcare offers a cloud-based integrated patient engagement platform called inTouch that runs on the Microsoft Azure data center. The platform has an automated process to remind patients about an appointment or cancellation, while even allowing patients to confirm or re-schedule appointments via phone call, e-mail, or text message. This greatly minimizes the workload of the office staff and increases patient participation in the healthcare delivery process. The outcome is patients miss fewer appointments and close the gaps in care. inTouch allows providers to follow-up the visit with automated surveys that provide real time statistics to the user. The inTouch platform is compatible with smart phones, tablets, and other devices capable of receiving customized messages and instructions to enhance a patient’s experience in healthcare. “Through inTouch, we reach out to patients to track their health progress,” adds Samples. With the help of the inTouch platform, users can receive detailed health reports and analytics in form of automated monthly reports.