agineo: Delivering Value through Successful ServiceNow Implementation

Today, the business landscape is witnessing an acceleration of digitalization, particularly in cloud adoption, to cope with pandemic-related disruptions. A key driver in the meteoric rise of cloud technology was the transition to remote working models, which led firms to digitalize their operations via the cloud. ServiceNow is the most used cloud platform in several markets across the globe. There is no doubt that businesses have had and will continue to have varying levels of success by tapping the unrivalled power of ServiceNow. The company mitigates its clients' unique challenges worldwide by leveraging its expansive network of innovative consulting partners that are changing the way the business landscape maintains workflow efficiencies.

Among the wide range of partners, the one that has completely transformed ServiceNow's footprint in Europe's DACH region is Germanybased agineo. With over three decades of experience and over 150 specialized consultants working on 250+ ongoing projects, agineo is the largest independent ServiceNow partner in the DACH region. "Over the course of the pandemic, we have helped millions of users stay connected to their businesses by enabling seamless transition of their workflows from a conventional on-site approach to a completely automated experience," says Thomas Haveneth, CEO at agineo.

The company has a long history of working closely with its clients and helping them design business processes that are digital, agile, and future-oriented. At the same time, agineo relies on first-class ESM services to provide the best possible support in automating and optimizing processes, both IT and operational management. "Our three-decade journey has helped us expand our knowledge and develop best-practices in implementation that ensure successful value delivery across a plethora of client needs using the ServiceNow platform," adds Thomas Haveneth. Additionally, Haveneth mentions how his company helps its clients make the most of their standardized ServiceNow integrations by enabling smooth bidirectional data connections and quickly identifying integration discrepancies.

With regard to client onboarding, agineo helps a firm decide what kind of a service they require via an initial collaborative assessment that helps decide whether their challenges can be mitigated with ServiceNow. If the company's needs fit ServiceNow, agineo becomes an implementation partner, handling all aspects of their ServiceNow implementation, including project management, architecture consulting, requirements analysis, data and process integration, operational support, performance analysis, and troubleshooting, and more. And in cases where the client is a production organization, agineo assists them in handling their day-to-day workflow management. "We are not the kind of company that disappears after an implementation, one of our core focuses is to grow with a client by adding newer modules to their original implementation and build a fruitful and long-term relationship," states Haveneth.

Highlighting the impact of agineo's services is a success story of a German financial services provider.