agineo
The Consulting Partner for Enterprise Digital Transformation

Organizations are increasingly turning to ServiceNow to streamline their operations and maximize efficiency, keeping pace with the rapid adoption of digital transformation.

At the forefront of enabling this transformation is agineo, a consulting company revolutionizing the way businesses leverage the full potential of the ServiceNow platform. Through a blend of standardization and customization, it helps organizations drive digital transformation to enhance operational efficiencies and achieve success.

“We are a true consulting partner to organizations using ServiceNow, guiding them through its standard and custom functionalities,” says Thomas Haveneth, managing director at agineo.

Supported by a commitment to delivering exceptional results and a focus on client success, agineo has rapidly earned a reputation as a transformative force within the global ServiceNow consulting landscape. Its long-lasting partnerships with clients across Europe are the stepping stones for further international expansion, in line with its drive to deliver specialized consulting services to organizations worldwide.

Specialized Support for Success

agineo embraces ServiceNow’s standardized modules while acknowledging each regional market’s unique requirements. In the European market, where the standard modules developed for the U.S. may not fully cover all local demands, it uses customization. This enables organizations to optimize their processes and achieve favorable outcomes without compromising on their needs.

It caters to diverse client needs through three dimensions: maintaining local teams with dedicated managers for effective project management, promoting skill-based project staffing to ensure domain-specific expertise, and establishing product lines for specialized support in ServiceNow modules like IT service management, HR, and strategic portfolio management.

To meet clients’ changing demands, ServiceNow has transitioned from a customized into consulting-centered project approach. Recognizing this fundamental shift, agineo has sharpened its consulting capabilities to be a specialist in every facet of this ecosystem.

“Our consultants go beyond silos of process consulting or project management or pure implementation—they might have a focus on one of them, but are usually capable of all of them.

Their diverse expertise helps us provide clients with highly satisfying solutions,” says Haveneth.

One of agineo’s notable successes is in the insurance industry. It partnered with a large, highly regulated insurance company, which faced the challenge of meeting governance and regulatory requirements under rigorous scrutiny. Leveraging the power of ServiceNow, agineo enabled the migration and substitution of data tools, eliminating data silos and ensuring the availability of clear, consistent, and reliable data across multiple processes. Through its assistance, the client achieved transparent reporting mechanisms which facilitated cross-process reporting and enhanced operational efficiency.

We are a true consulting partner to organizations using ServiceNow, guiding them through its standard and custom functionalities

agineo demonstrates the transformative impact of starting with a few processes and gradually expanding the use of ServiceNow—a strategy that empowers companies to unlock the platform’s full potential.

The government sector, with its unique constraints, has also recognized ServiceNow’s value. Running the platform within their secure environments, these organizations are migrating their legacy systems onto ServiceNow. With its ServiceNow solutions, agineo is ready to take on large-scale government projects, making it an indispensable asset in driving digital transformation within the public sector.

A Trained Workforce for Expanding Global Presence

From a staff of 40, agineo’s ServiceNow solutions have propelled its growth to a dedicated team of nearly 300 skilled professionals. Throughout this journey, it remained committed to nurturing talent and maintaining a diverse workforce. It implemented a comprehensive training program that enables new recruits to acquire the necessary knowledge and skills and quickly integrate into project teams.

agineo has scaled up the program to accommodate larger groups of trainees and foster collaboration on specific topics. This ensures that its consultants possess a broad skill set while having specialization in their respective areas of expertise, to deliver comprehensive solutions to clients.

The success stories and the invaluable impact of its ServiceNow solutions have caught the attention of companies across the globe. In response, agineo is poised to expand its horizons beyond the German market. To support its growth, it is launching offices in Austria and Sweden and plans to penetrate the U.S. and UK markets using local talent and expertise to serve international clients.

While agineo expands its global presence, it remains true to its core values that prioritize honesty, integrity, and a partnership approach. This is reflected in its high employee retention rates. agineo’s ability to navigate the evolving landscape of ServiceNow consulting and customization has positioned it as an invaluable partner for companies using the software. Equipped with visionary leadership, a talented workforce, and global expansion plans, it is well-positioned to shape the future of ServiceNow consulting and drive innovation in the digital era.