Aktie Now
Enhancing Customer Experience through Omni-Culture Solution

Customer experience looks very different from what it did a few years ago, making it essential for companies to adapt and excel in this changing environment.

Considering key statistics, 53 percent of customers are ready to switch to a competitor if they have just one bad experience. Conversely, companies that invest in providing a great CX see their revenue shoot up by as much as 80 percent. It's no surprise that 80 percent of business leaders are planning to invest more in customer service in the next year.

Against this backdrop, Aktie Now is changing how businesses engage with customers.

The omni-culture solutions provided by the company go beyond traditional customer service, helping businesses transform their operation through consultancy, implementation, and optimization.

The impressive track record of Aktie Now speaks volumes about its commitment to enhancing customer experiences. With a portfolio of more than 300 clients served, an impact felt by over 100 million consumers, and a staggering 100,000 hours of streamlined processes, the company has a palpable influence. Its global presence spans nine countries, showcasing the broad reach of its expertise.

Aktie Now's story is about implementing scalable and efficient customer service solutions and optimizing the customer experience (CX) journey. As a Zendesk Premier Partner, it brings its clients a wealth of knowledge and proficiency in Zendesk implementation, optimization, and CX consulting. This partnership highlights its commitment to innovation, fostering collaboration, and consistently delivering quantifiable results in the digital customer experience landscape.

One of the foremost challenges is the need for a customer experience that meets the expectations of modern consumers. This includes the integration of various communication channels and the ability to provide timely and personalized responses.

Aktie Now tackles these challenges by leveraging CX and digital transformation expertise. The company assists businesses in streamlining operations, incorporating advanced technologies, and offering support to an exceptional digital experience. With tailored solutions, Aktie Now empowers organizations to adapt fluidly to the evolving landscape of customer expectations.

“We work closely with clients to understand their unique needs, challenges, and objectives. Through this collaborative consultation service, we help organizations develop strategies to enhance customer experience and implement effective digital solutions,” states Bruno Stucci, CEO of Aktie Now.

Aktie Now's expertise also extends to implementation. Its team configures and customizes Zendesk to align with client requirements, ensuring a seamless transition to digital customer service.

Optimization is a key focus for Aktie Now, as it continuously fine-tunes and optimizes clients' digital CX solutions for maximum efficiency and effectiveness. This involves ongoing analysis, performance monitoring, and iterative improvements to keep digital customer service agile and adaptive.

We work closely with clients to understand their unique needs, challenges, and objectives.

Aktie Care module is a comprehensive offering that includes 24/7 expert support, maximization of tool capacities, continuous process optimization, and a commitment to ongoing evolution. Combined with its strategic emphasis on key technologies like Zendesk, Droz, and Callwe, Aktie Now is a leading player, delivering top-tier digital experience services.

A customer success story highlighting its robust customer service capabilities is when it helped Magalu, one of Brazil's largest retailers, increase sales. The client reduced ticket resolution time by 20 percent and time to mean answer by 16 percent. They achieved an 11 percent growth in first contact resolution and a 26 percent increase in customer satisfaction.

In another case, Bloomin Brands, owners of the world's largest casual dining brands, needed personalized and hospitality-focused customer experiences that would become part of their differentiator across all channels. Aktie Now implemented numerous phases, including creating the CX area, modernization, customer service integration with Zendesk Support, self-service solution, and integration with Stilingue and Reclame Aqui. This partnership achieved impressive results, including a 97 percent call resolution rate, a customer satisfaction score of 86, 35 thousand accesses on the customer portal, and a series of operational improvements.

Aktie Now is a committed force driving continuous innovation in the digital experience space. Its dedication to delivering measurable results and personalized customer experiences sets it as a trusted partner rather than a mere vendor. With a team of experts and strategic partnerships, Aktie Now propels businesses to thrive in the digital era.