Alpha Serve: Unlock the Value of Jira Data with Robust BI Connectors

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Anna Odrinskaya, Chief Strategy Officer
Business intelligence (BI) best practices are the key to improved data-driven decision-making in today’s digital era. BI enables businesses to obtain a comprehensive view of organizational data and leverage it to drive change, eliminate inefficiencies, and quickly align with the changing market trends. However, the process of extracting and exporting data from different software systems and data sources such as Jira to BI tools for analysis can be tedious and cost-intensive for organizations. Oftentimes, IT teams are burdened with this onerous task, and they struggle to keep pace with diverse BI needs. Addressing these needs involves several strategic connectivity decisions—a major challenge for businesses when it comes to enabling BI and analytics for Jira data.

Alpha Serve has the key to this problem with ready-to-use Jira BI connectors.

Driven by a mission to transform technological expertise into valuable business solutions, Alpha Serve provides BI integration applications to Atlassian and other marketplaces. Established in 2003 as a professional software development team, Alpha Serve has evolved into a leading product company with a portfolio of top-rated applications or plug-ins. Since 2018, the company has been helping the business community increase process excellence and build reliable BI integrations to unify analytics and enterprise reporting. As a Gold Marketplace Partner for Atlassian marketplace, Alpha Serve creates enterprise-grade apps with proven scalability, performance, and high-level data security for Jira and other Atlassian tools. “Creating connectors for business analytics for Jira is our main interest and core competency,” says Anna Odrinskaya, Chief Strategy Officer at Alpha Serve.

Alpha Serve’s reputable, prolific clientele comprises Fortune 500 companies, governments, and institutions worldwide that are looking to increase efficiency with convenient Jira BI integrations with a high level of authentication security. When it comes to extending the possibilities of Atlassian products, the company offers three key BI connectors— Power BI Connector for Jira, Tableau Connector for Jira, and BigQuery Connector for Jira—to help customers export Jira data into their existing analytics system. Customers can implement the connectors without any coding knowledge, significant user administration experience, and additional development costs. Drawing upon its deep-rooted experience in developing and offering BI connectors, Alpha Serve helps customers extract data from Jira. The company also excels in Jira data export and offers superior customer support. “We have been using Jira for 8 years to carry out our business operations. Thus, we have extensive knowledge of the product and, likewise, the hardships faced by the users. This helps us offer high-quality solutions to customers,” shares Anna.

Alpha Serve participates in all security programs offered by the Atlassian marketplace, including Atlassian Bug Bounty Program and Atlassian’s Cloud Fortified Program. In fact, all the three BI connectors for Jira offered by the company have obtained the “Cloud Fortified” status. Alpha Serve’s apps have been among the first hundred apps to set such a high standard for quality, scalability, and performance.

You can learn more about Jira BI Connectors from Alpha Serve on Atlassian Marketplace.

Most of the features that Alpha Serve has added to its solutions are requested by customers. “Clients leave their requests at our service desk. We discuss with our team and provide a solution as soon as possible. That’s how our Jira BI connectors are built and growing,” explains Anna. The company develops tailored solutions and allows customers to test the solution before they purchase it. Besides, they can also send questionnaires about the technicalities of the solution and receive prompt answers. They can then choose to buy the solution if it meets all their needs. This is one of the reasons why Alpha Serve invests heavily in the quality and security of solutions in addition to its internal testing process during the development and the release phase.


Creating connectors for business analytics for Jira is our main interest and core competency


The expertise of Alpha Serve does not end there. After launching a product in a marketplace, the company constantly improves it based on valuable customer feedback to ensure it is high-performing, reliable, and secure. The success story of one of the biggest regional banks in Eastern Europe perfectly testifies the robust capabilities of Alpha Serve. Although the bank was managing local projects using Jira, they had outsourced most of their project operations. Eventually, the bank found that the standard Jira reporting was not sufficient to meet all their needs. They decided to export data from Jira to Power BI for analysis to understand the costs of their own and outsourced IT resources, improve the quality of budgeting and payments planning for their contractors, and measure employee performance, progress, and productivity. This was when Alpha Serve’s Power BI Connector for Jira came in handy. With Alpha Serve’s solution, the bank could quickly export huge amounts of Jira data to Power BI and analyze it. Upon client request, Alpha Serve also added a few fields that were missing in the basic version of its application. With Alpha Serve’s solution, the bank could identify and terminate certain under-performing employees and distribute tasks among high-performing team members without having to hire new staff. Additionally, the bank renegotiated the cost for the outsourced services and improved the interaction with the finance and IT departments to harmonize payments to the contractors. This helped them reduce the average payment delay by 14 days and improve their relationship with contractors.

Currently working on defining the best reporting practices, Alpha Serve is focused on improving the report and dashboard templates and implementing them in its application interface to make it more user-friendly. Besides, the company will be launching its connectors for Oracle Analytics Cloud shortly. All in all, Alpha Serve is constantly working on optimizing and refining its apps, integrating more data, adding more tools, and expanding into other marketplaces to deliver expert solutions.

Company
Alpha Serve

Headquarters
Ukraine

Management
Anna Odrinskaya, Chief Strategy Officer

Description
Driven by a mission to transform technological expertise into valuable business solutions, Alpha Serve provides ready-to-use Jira BI connectors. Established in 2003 as a professional software development team, Alpha Serve has evolved into a leading product company with a portfolio of top-rated applications or plug-ins. Drawing upon its deep-rooted experience in developing and offering BI connectors, Alpha Serve help customers extract data from Jira. The company also excels in Jira data export and offers customer support. As a Silver Marketplace Partner for Atlassian marketplace, Alpha Serve creates enterprise-grade apps with proven scalability, performance, and high-level data security for Jira and other Atlassian tools.

Alpha Serve