ASC Brazil: Improving Customer Experience
Alessandro Pereira, CEO“With ASC SAC, you manage more than 20 channels, in the same place, and have a 360-degree view of the entire process and your service team,” says Alessandro Pereira, the CEO of ASC Brazil. “You gain more control, increase performance, reduce costs, and optimize your operations with an integrated multichannel service.”
ASC SAC offers one of the best digital experience optimization solutions to its clients. Offered as a multichannel portal, it optimizes the client’s work and improves the relationship with end customers. Clients can centralize their services via Whatsapp, Facebook, Instagram, Chat, E-mail, Telegram, and SMS on a single platform. They can take advantage of ASC SAC’s intuitive dashboard with a clean and friendly layout to track and monitor their team’s performance and get instant reports that help them improve customer service even further. Further, ASC Brazil is a WhatsApp Business Platform Provider, making clients’ WhatsApp service secure and with full support for activating their account.
ASC SAC also allows a client to create their own answering robot. They can customize the robot so that it can conduct customer service independently, without the need for human interference, and integrate it with IBM Watson, Microsoft Luis, Dialogflow Google, and Sofia, which is ASC Brazil’s virtual attendant responsible for customer service at the company.The company is also Meta Business Partners, which means that Meta has endorsed for their technical skills and services, as well as the unique ability to help businesses grow.
For instance, by using ASC SAC, DeltaCob—a personalized credit recovery services provider—increased its service efficiency by 500 percent. One of DeltaCob’s biggest pains was its customers’ difficulty in getting in touch with the company. Some factors cause limitations to its operations, such as the use of WhatsApp Web to carry out calls. ASC Brazil listened to the company’s pain, developed a service bot using AI, the DeltaCob Negotiator, and successfully implemented the multichannel service. The implementation of the solution began in February 2017, and since then, DeltaCob has been able to improve its service. After starting its operations with the multichannel platform, the company began to serve a much larger clientele, and consequently, the business also grew in parallel. Odair Rodrigues, Executive Manager at DeltaCob says, “After carrying out the necessary parameterizations and adjustments, we standardized our receptive digital service, making returns even more agile, avoiding 100 percent of the abandonments that we had in our operation.”
Not only DeltaCob, but many other clients have also been able to reduce personnel and infrastructure costs by automating customer service through ASC SAC. They take the burden off the team and enable them to focus on strategic decisions that generate value for the business. With all unified channels, artificial intelligence and chatbots, clients can offer an unforgettable customer service experience, decrease the rate of complaints, and increase customer satisfaction as well as their agents’ efficiency—optimizing processes and reducing costs.
With ASC SAC, you manage more than 20 channels, in the same place, and have a 360-degree view of the entire process and your service team
Company
ASC Brazil
Headquarters
Minas Gerais, Brazil
Management
Alessandro Pereira, CEO
Description
ASC Brazil is a 100 percent Brazilian company that helps global companies to innovate and evolve in the customer service experience through its platform, ASC SAC. ASC SAC offers one of the best digital service experiences to its clients. Offered as a multichannel portal, it optimizes the team's work and improves the relationship with its customers.
