Our offerings allow customers to engage with companies in the manner and method they choose-whether through self-service or with agents- to resolving issues and answer questions in real time
Aspect helps enterprise contact centers in delivering remarkable customer experiences to the tech savvy generation of today—with its portfolio that includes workforce optimization, self-service and analytics. The company has platforms that integrate agents and consumers with self-service capabilities that creates a holistic view for delivering profound customer service. Agents can connect with the consumers either through emails, videos or chats, providing best-in-class customer support across various channels. “Our offerings allow customers to interact with agents in the manner and method they chose for resolving issues and queries in real time. It is essential for organizations to drive consumer loyalty, consumer satisfaction, brand success, and market prominence,” says Gagnon.
Aspect’s cloud center of excellence located in Orlando, FL is a place where various company’s developers and designers works together to come up with the new models and strategies for future. “Like a center of innovation, it is also a center of excellence where we execute ideas faster and easier so that our clients can get maximum value,” says Gagnon. Going forward, Aspect will strive towards helping its customers in reimagining customer experience by connecting consumer technology with organizations. “It will allow our customers to create truly innovative unprecedented ways to attract and retain consumers,” says Gagnon. Aspect has aligned its future strategies in the direction of their customer’s needs and the company will continue to invest in this trajectory.