From conception, AV Helpdesk has been a thought leader in AV. Founded on the belief that there was a better approach to AV consulting, they developed a unique business model to address some key problems of current industry practices. The foundation of this approach is two parts: maintaining control over projects from start to finish, and taking responsibility for all intellectual services. “Steve and I worked together on the contractor side of the business for many years and were constantly frustrated with the status quo,” comments Collin Hogan, Vice President of AVH. “We finally put our concepts to the test in 2003 and the benefits were immediate. Both clients and contractors get a more streamlined process and better results.”
One of the biggest frustrations when implementing collaborative technology across multiple locations is standardization.
Our process takes the frustration out of collaboration
Last year AV Helpdesk completed a four-year project for Novartis in Shanghai, China. The client tasked the company with applying design standards that it had developed for their U.S. locations to the new Shanghai campus. The project consisted of seven mixed-use office and laboratory buildings. The company’s comprehensive model of providing the entire suit of intellectual services was a perfect fit. The local Chinese vendor only had to procure the equipment and install it based on the supplied drawings. The project was a success, and the client maintained key standards of functionality for their systems in China, ensuring seamless interoperability with their existing resources in the U.S. and elsewhere.
Through this top-down approach to AV standards, AV Helpdesk is giving its clients the tools they need to communicate seamlessly around the world. By taking ownership of the process from beginning to end, they are empowering them to use those tools effectively.