CIC Plus: Delivering Peace of Mind in ServiceNow Onboarding

Founded in 1999, CIC Plus is a leader in employer compliance management. The company enables HR, payroll, and benefits departments to complete all necessary compliance tasks quickly and effectively by providing a wide range of services. “We work with 45 of the Fortune 100 companies to help them manage their employer compliance efforts and improve the productivity of their HR and Payroll teams,” says Jeff Cohen, founder and president, CIC Plus. Recently, the company began partnering with ServiceNow to automate the employee tax withholding process. This reduces payroll administration and improves the employee experience, all while ensuring compliance by reducing risk. This pre-built integration with ServiceNow manages 120 different tax withholding forms for employers, including U.S. federal, state, local, U.S. territories and Canadian federal and provincial jurisdictions.

The tax withholding integration enables new hires to complete all required forms quickly and efficiently during onboarding in ServiceNow. Employees are provided with all the necessary forms automatically, based on their home and work addresses, and are also guided throughout the process to ensure all the forms are filled out properly. After the forms are completed and digitally signed, the withholding election data is passed back in real-time to ServiceNow.

CIC Plus has played a vital role in helping businesses weather the unprecedented challenges presented by COVID-19. As many organizations shifted to remote working virtually overnight and were compelled to conduct employee onboarding remotely, it became difficult for them to manage compliance through traditional paper-based processes. CIC Plus enables such businesses to electronically distribute and manage tax elections and forms quickly across remote locations and, subsequently, better manage their employee onboarding process without any face-to-face interaction with HR. “We help our clients improve the productivity and efficiency of their Payroll, HR and Benefits teams while enhancing and streamlining the overall employee experience during the onboarding process,” says John Sullivan, Alliance Director of CIC Plus.